Hello. Thank you for sharing your experience with your LG Washer. We appreciate the details you provided about the rubber door gasket wearing out quickly and the leaking that followed. We want to help look into what may be affecting the performance of your LG unit. To allow us to properly investigate the details of your specific product model and to see how we can assist with the gasket and leaking issues being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for washer door seal care and troubleshooting: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448 ^James

Hello! Thanks for sharing the love for your LG washer — sounds like it has been an incredibly dependable partner for your family's daily routine and heavy laundry needs. We are absolutely thrilled to hear that the appliance operates seamlessly and that the smart app adds that extra bit of convenience to your busy days. If you ever need anything down the road, feel free to reach out to @LGUSSupport. ^James

Thank you for sharing your experience, this is not the reliability we want our customers to encounter. We'd love the opportunity to take a closer look, and find out more about these occurrences. Be sure to reach us at LGDigitalCare@LG.SprinklrSupport.com with your contact details, we're here to help! ^Jose

Hey there. Thank you for reaching out and sharing this with us. The experience you've described—a brand new washer leaking after only a few loads—is completely unacceptable. We sincerely apologize for this major service failure. We understand how you may feel, especially after receiving a diagnosis of a bad door gasket. We take your feedback, and the similar concerns you've seen, very seriously and are committed to getting this issue resolved for you. Please send us an email with your washer's model and serial number, and any existing case numbers from the technician's visit. We will personally take ownership of your case and work to ensure a proper and lasting resolution. ^ Diego

Hi, Karen. Thank you for sharing your experience with your LG Washer. We appreciate your feedback regarding the readability of the control display, the turbo wash feature defaulting on certain cycles, and the noise level during operation. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with these usability and performance issues being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on LG washer cycles and features: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062. ^James