Hello, Brad. Thank you for sharing your thoughts about your LG Washer. It’s wonderful to hear that your previous LG front loader served you reliably for over 15 years and that you’re already enjoying your new washer. We’re glad LG continues to be your choice for long‑lasting performance and convenience, and we hope this new unit brings you many more years of dependable use! ^James

Thank you for sharing your experience, this is not the reliability we want our customers to encounter. We'd love the opportunity to take a closer look, and find out more about these occurrences. Be sure to reach us at LGDigitalCare@LG.SprinklrSupport.com with your contact details, we're here to help! ^Jose

Hey there. Thank you for reaching out and sharing this with us. The experience you've described—a brand new washer leaking after only a few loads—is completely unacceptable. We sincerely apologize for this major service failure. We understand how you may feel, especially after receiving a diagnosis of a bad door gasket. We take your feedback, and the similar concerns you've seen, very seriously and are committed to getting this issue resolved for you. Please send us an email with your washer's model and serial number, and any existing case numbers from the technician's visit. We will personally take ownership of your case and work to ensure a proper and lasting resolution. ^ Diego

Splendid! chores don't feel so bad after all. We want to say a great big thank you for your committed support of the LG Brand, as we continue to meet our customers expectations by improving our products and services daily. We're here to help if you have any questions or concerns please feel free to reach out to us via Facebook or Twitter by sending us a private message or @LGUSSupport, Our Customer Service Number is (800)243-0000.~Tanisha

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki