We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Thank you for sharing your wonderful feedback about our thinQ washer and dryer, as well as the pedestals. We're thrilled to hear that our products have made a positive impact on your laundry routine. We understand the importance of saving time, and we're glad that our washer and dryer have helped you complete your laundry in less time. The combination of user-friendly features and efficient performance is at the core of our design philosophy. If you have any further questions or need assistance with anything related to your thinQ washer, dryer, or pedestals, please don't hesitate to reach out through Facebook or X (Twitter) at @LGUSSupport.

We hate to hear this and looking at your case this was approved in our returns department.^Sandy

Hi there, Thank you for bringing this to our attention. I&#39;m so sorry to hear that your LG washing machine, WM4000HWA, is making a lot of noise and jumping around during the spin cycle. I can imagine how annoying and concerning that must be.<br /><br />First and foremost, please know that we&#39;re committed to providing reliable and quiet performance from our appliances. It&#39;s unacceptable that this unit is not meeting those standards, and I apologize for the inconvenience it&#39;s causing. Please reach out to us on social media &#64;LGUSSupport so we can help you further. ^Cris

Thank you for taking this time to communicate with us about your concern. We'd love to get a better understanding of the issue, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha