Thank you for sharing your feedback with us. We’re very sorry to hear about your unsatisfactory experience and we would like the opportunity to turn this around.<br /> <br />Please reach out to our customer support team with referral number 01697175 so we can look into this matter further and work together towards finding the best resolution for your concern. You can contact us directly at 1 (646) 466-2556 or by email at hello&#64;zwillingus.com.

Hi FM, thank you for sharing your feedback with us. We're sorry to hear that the Henckels Diamond 13pc Self-Sharpening Knife Block Set didn’t meet your expectations. Your satisfaction is our highest priority, and we stand behind the quality of our products.We appreciate all reviews, and we will certainly forward your feedback to the appropriate brand management team. If you have any questions, please do not hesitate to reach out to our Support Service Center. Our dedicated consumer service representatives are available to assist you in any way possible.Sincerely,Henckels