I have had this microwave for less than year. It has quit working three times. I'm going on 3 weeks this time without a working microwave because of an SE error. The part has not been shipped from Samsung. Samsung warranty service is horrific. There is zero communications. I took a day off of work for an appointment. No one showed up, so I called and they had made a different appointment. This happened twice. I bought two Samsung stoves and refrigerators 18 months ago and. I wish I could return them. Don't buy SAMSUNG appliances. I own rental properties and never have an issue with parts and repairs on other major brands, such as Whirlpool and GE.

[This review was collected as part of a promotion.] Pros, smooth & sleek front, super easy to clean the inside, automatic time setting when the power goes off. Cons: window is so high that I can't see in (I'm 5'6", so not short), presets are extremely limited. I hate that there's no preset for soup. Seriously? Why not? I used it on our previous microwave all the time to reheat soups. A lot of times I just end up using the +30 second button to reheat because the reheating settings don't work that great.

[This review was collected as part of a promotion.] We bought this microwave to replace an aging model we had when we moved into this house. The difference in quality is astounding! There are dozens of automated cooking options to perfectly prepare things in one touch, it is very efficient and quiet, has a huge internal capacity, and integrates into SmartThings perfectly. Love it!

Bought this item at my Local Best Buy. Had it delivered and installed via Best Buy. Not even a month old and it broke. Tech came out and and replaced several parts. Another month goes by and it broke again. I called Samsung for service. The sent out someone from NISI USA. The Tech never showed. I called and asked what was up and told he is running late due to poor time management. Then the tech starts blowing up my phone how he is 45 min away. Then a few min later he is 30 min, then 20 min. I don't even want to know how fast this guy was driving. I call back and asked for Saturday service and was told we don't do weekend. But they say they work in the customers time availability. They Don't!!!!!! I called back and was told that I was scheduled Monday 8am to 8pm and that a manager will contact me by 5pm. I never got a confirmation for the appointment. I called Monday morning and was told that I was not scheduled. I asked for a supervisor or a manager and was hung up on 3 times. I called a 5th time and got a manager. The manager told me that he was not even in the office to get the message that I called Friday or he needed to call me. He was going to see what he could do to get me a tech out on Monday. I told him because of the person who I spoke to several times on Friday I had to call off work on Monday. I asked to compensation for my lost time at work. He said that was not his issue it was a Samsung issue because his employees are always on time and they don't book all day slots. I called Samsung and told them what NISI said. I was told that they dont control NISI and if NISI caused an issue its up to them to make it right. They same tech from Friday started to blow up my phone again that he is on his way. Upon his arrival he said that he was over booked for Friday. He also said that he talked to his manager on Friday (same one who said it wasn't in the office Friday). I was then told that the tech who was out in January didn't repair the unit correctly. It took him about 90min to repair the microwave. I continued to try and contact NISI corporate. They don't take phone calls, Emails only. I was told by Stephine in corporate that they don't control each operation they have. Its up to that site manager to handle all issues. I told her what happened and what the tech told me. I was then told I was lying, the tech was lying, and that the parts were defective and the 1st tech did the work correct. I was a whole bunch of CYA with a side of we don't care. NISI and Samsung both washed there hands of the issue and I lost out on $200 of pay.

[This review was collected as part of a promotion.] The microwave works great and is overall perfect for what we need! Good quality too. The front glass does get smudges easily but not too hard to clean. The only thing I wish it had was an immediate start when you hit 30 seconds.

Bespoke 30 in. 2.1 cu. ft Over-the-Range Microwave Tuscan Stainless Steel not heating after 2 years. Of course out of warranty and cost to repair higher than replace. Replacement not available in same model to match other appliances purchased as a package. Poor durability and not worth the price. Very disappointing!

[This review was collected as part of a promotion.] Revamping the Kitchen with Style and Functionality I recently gave my kitchen a facelift with the Samsung Bespoke Over-the-Range Microwave in Matte Black, and I must say, it’s a game-changer! Here’s why this microwave is a worthy addition to your kitchen: Elegant Modern Design: The first thing that caught my eye was its stunning design. The edge-to-edge glass display radiates a sleek modern vibe, effortlessly complementing any kitchen decor. The black finish adds a touch of class. It’s not just an appliance anymore; it’s a part of my kitchen’s aesthetic. Efficient Ventilation for Freshness: The integrated exhaust fan is a godsend, particularly when I’m whipping up fragrant dishes. It effectively eliminates smoke and odors, ensuring my kitchen stays fresh and clean. WIFI and Automatic Connectivity: Get ready for this impressive feature! The microwave automatically syncs with a compatible range, activating the light and fan as soon as the range is turned on. No need to flip switches—just pure, seamless convenience. Easy Cleaning: The smooth interior simplifies cleaning. A swift wipe with a damp cloth, and it looks brand new. Additionally, the fingerprint-resistant finish ensures the exterior remains immaculate. In conclusion, the Samsung Bespoke Over-the-Range Microwave perfectly combines style, functionality, and user-friendliness. Whether you’re a food lover or a design aficionado, this microwave is an essential addition to your kitchen.

[This review was collected as part of a promotion.] Our new Samsung microwave (ME21DG6500MTAA) is a breath of fresh air in my hectic kitchen. First off, it looks sharp. The matte black steel finish is a major upgrade from my old, ancient microwave. Plus, there's no bulky handle to break off when I'm reheating mac and cheese for the third time in a day. But what really matters is how it functions. The large capacity is a lifesaver – finally, casserole dishes fit without a fight! The large turntable ensures even heating, no more lukewarm burritos. The coolest feature, though? SmartThings app integration! No more hovering by the microwave, wondering if my nuggets are about to explode. My phone dings to let me know when dinner's done. Genius! The only downside? The buttons aren't lit up at night. So yeah, gotta keep a nightlight nearby for those late-night microwave adventures. Overall, this microwave is a winner. It looks good, heats evenly, and has some cool smart features (minus the nightlight issue). If you're a busy parent who needs a little sanity saver in the kitchen, this might be the microwave for you.

[This review was collected as part of a promotion.] I bought mine about a month ago. Not only is it the prettiest micro way on the block the features are fantastic also . So happy with mine

[This review was collected as part of a promotion.] I enjoy that this is wifi and works with "SmartThings" app. The interrier is large but still fits in a normal microwave space.