We purchased a Pro-Adapt Firm, knowing we have 90 days to try it and purchase a different model if that one didn't work for us. After a month, we decided to upgrade. The payment system was apparently down and it took a week to get through to anyone to process the payment. We paid over $2,000 more for the upgrade over a month and a half ago. We still have not received the mattress. I've spent 3.5 hours on the phone on various holds over a couple days, only to be told that the delivery company for some reason has not scheduled the delivery. I was told I would get an answer on this and a delivery date within 24 hours. This was a week ago and I am now on the phone again, trying to get through to someone. I've been on hold for ___ minutes so far and still no one was picked up. I'm on an endless loop of an automated message. Do not buy from Tempurpedic online. If I had to do it over again, I would not buy from them at all. This has been incredibly frustrating.

Was hesitant getting another foam mattress, especially one that would set us back thousands - especially since we had just had a hybrid foam/spring mattress from a different manufacturer fail on us within 5 years. We went with the brand name and reputation with this purchase and you really are getting what you paid for. We got this in a Cal King and it has been just under 30 days since we've had it delivered. The first few days were rough with our bodies adjusting to this great mattress, but now I look forward to lying down each night and feeling my body supported by the firm mattress. As soon as I get in bed and lie on my back,I feel the support where I need it and will sometimes feel my back cracking from the pressure relief of the mattress. I'm an average sized guy 5'10" and my wife is smaller framed 5'4" and we both wake up now with no pain as we had in our last bed. In true Tempur-pedic fashion, we don't feel each other get in bed since we sometimes have opposing schedules due to shift work. We sleep through the night undisturbed. We still need to get use to very little give when getting in bed for the first time each night and not feeling that initial bounce. This is a FIRM mattress and is the firmest we've found, even compared to traditional spring mattresses. Time will tell though, as the displays we've seen of this mattress in stores feel a tad softer than what we've got - but still firm.

[This review was collected as part of a promotion.] This mattress set is the best so far of several Tempur-Pedic mattresses we have had. The cooling feature makes it extremely comfy and cool to the touch creating a great night's sleep. We Simply love the great sleep we are getting! Would not buy any other kind.

After 22 years sleeping on our wedding gift from my parents, it was time for us to get a new bed! Not to mention the many times our chiropractor recommended we invest in a proper mattress to help heal our bad backs... nervous, naive & hopeful, we found a sleep expert at Art Van Sleep Center to help us! After our sleep study by kind & knowledgable Ana, we were able to find a mattress & power base to suit both our needs! After the first night we felt improvements, now, 3 weeks later...on this new bed... I feel like an entirely new person! I have less pain, more energy & I feel like I breathe better too! There's nothing like putting your bed in a Zero Gravity position for a few minutes, then stretching yourself back into the flat position... it's like a chiropractor IN my bedroom!!! I / we highly recommend this mattress & power base! Only regret... why did we wait this long?!? BEST wedding anniversary gift to ourselves EVER!❤️

We went from an uncomfortable flat mattress to an adjustable base tempurpedic. It has solved my morning backache problem & I find I sleep better and longer with this mattress. My husband has COPD so having the adjustable base is excellent for his breathing. I am very happy with our purchase of this bed. It is not too soft but gives us the support we need without being too hard.

[This review was collected as part of a promotion.] I'm a veteran with multiple disabilities. The biggest issue relate to my back. Normally, I'm a back sleeper and my old bed gave me problems over the last year. My wife suggested that we invest in other bed because she notice the lack of sleep and back problem I have been suffering over the last year. We did our research over the last couple months and came to conclusion that the TEMPUR-ProAdapt Medium Hybrid was the bed for us. I have been resting much better and my back problem are resolving itself. I'm a big man and would recommend for the guys like me.

[This review was collected as part of a promotion.] It was very nervous purchasing this bed not only because of the price but the extreme firmness of the mattress. Most mattresses out there that call themselves firm really are not. I thought this one would be like sleeping on a rock, but it forms to your body enough to ease lower back pain, but you don't feel like you are sinking in. My husband has a lot of back pain and is in a physical job, and he was in love with this bed from night one. We both love it and hope to have it for many many years!

We unfortunately had to use our warranty because our mattress was sagging after 4 years. We decided to upgrade to a better mattress. When delivered it felt like a concrete slab! We slept one night & it was miserable, called Tempurpedic the next morning & we were told we could NOT exchange for a different mattress because it was a warranty replacement! SO, apparently Tempurpedic can send out any crappy mattress they want & if it's a warranty replacement the customer has ZERO RECOURSE! Unbelievable that they would treat 15+ years customers like this!!

Tempurpedic stands behind their product and customer satisfaction. We are pleased with how the company followed through on their promise to stand by us when we had an issue. This enhanced our confidence in recommending the product to our family and friends and this resulted in a relative purchasing the same product this week. Thank you for listening to us as your customers who put their trust in you when we purchased your product.

[This review was collected as part of a promotion.] This is by far the most comfortable mattress we have ever owned and we have purchased many. No more back aches or pressure points. Wake up refreshed and rested every morning. Love the cool feel, too! Would definitely purchase again and highly recommend to everyone! So happy with our Tempurpedic!