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Customer reviews for LG 21 cu. ft. Counter Depth French Door Refrigerator for
LG 21 cu. ft. Counter Depth French Door Refrigerator
4.3 out of 5 stars
stars66 ratings66 reviews
  1. 5 stars67% (44)
  2. 4 stars14% (9)
  3. 3 stars8% (5)
  4. 2 stars5% (3)
  5. 1 star8% (5)
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Showing 41-50 of 66 reviews
Jul 1, 2024
1julie
5 out of 5 stars review

Looks great and has great features!

I have been very pleased with the purchase. The refrigerator fits perfectly into the space with a little extra room on the sides. I love the counter depth and the way the interior is designed there is still plenty of room. The french doors open to give easy access to everything inside but do not come close to hitting anything. The design of the bottom freezer makes organization easy. The deep side compartments of the refrigerator are good for storing large and/or multiple items. The icemaker works well. I love the ability to control the temperature of the refrigerator or the freezer either manually or via my smart phone with the internet connection. It is also a great feature that this connection alerts you if necessary. The price was very reasonable for a refrigerator that in a fingerprint resistant stainless steel finish that looks good and has all the features that this one does.

Review from lg.com
Helpful?6M0NZTCTB9UO13610718221
Nov 7, 2024
Tim6772
1 out of 5 stars review

Freezes stuff, makes top shelf mostly useless.

We bought this fridge recently, the top shelf seems almost useless. It keeps freezing things that are not close to the full height in the top shelf, especially on the right side. We had 2 flat eggs cartons on top pf each other, the top eggs about 4" from the top of the fridge and a bunch of them froze. All more than 2" from the back of the fridge. We reduced the standard temperature down a bit but I am also worried that if I go more other things will start going off quick. Even with reduced temperature its freezing things.

Review from lg.com/ca
Helpful?6M0NZTCTB9UO13610718221
reply from LG CareQ

Hello, we appreciate you getting in touch with us, and we sincerely regret any inconvenience you may be experiencing at this time. In order for us to help you with this matter, we do invite you to contact us personally. If you need additional help, don't hesitate to give us a call, we would be pleased to help. You can reach us at 1-888-542-2623 from Monday-Sunday, 8a.m. to 9 p.m. Eastern Time.

Jan 8, 2024
JohnTZo
2 out of 5 stars review

No in-door cooling, no air filter.

Smaller 33-in size (compared to its larger 36-in siblings of same product line). Newer model, so we though "Great! Same product, smaller footprint". We were wrong. LG removed many features on this refrigerator : No Door Cooling+, no Cool Guard Interior and more importantly, no Fresh Air Filter! Product page makes no mention of air filter, so it's easy to miss. Air filter is supposed to keep food fresh for longer, which is not insignificant. Besides these missing features, that's a great fridge: nice looking, spacious, great ThinQ app. But no air filter in 2024 is not worth more than 2 stars for me, unless it's stated in bold on the product page (which it's not).

Review from lg.com/ca
Helpful?6M0NZTCTB9UO13610718221
Aug 8, 2025
Headron
1 out of 5 stars review

Fridge leaks

This fridge has leaked periodically since the day we got it.

Review from lg.com
Helpful?6M0NZTCTB9UO13610718221
reply from LG Digital Care Team

Hey there. We appreciate you bringing this to our attention. A leaking refrigerator is a serious concern, especially one that has been happening since the day you got it. We are committed to helping you find a positive resolution. To get a technician dispatched to your location and get this issue resolved, we'll need a little more information. Please send us an email with your refrigerator's model and serial number and your contact information. We look forward to helping you get this resolved and restoring your confidence in our products. ^ Diego

Jan 3, 2025
Edna145
5 out of 5 stars review

Much bigger than I've ever had.

I really love my refrigerator. It has a lot more room than my first one. I love the little drawer at the bottom of the shelves. The freezer has a light in it that I never had before. The ice maker is much bigger than I've had. Love it.

Review from lg.com
Helpful?6M0NZTCTB9UO13610718221
reply from LG Digital Care Team

We're thrilled to hear that you love your refrigerator and that the spacious design, and large ice maker have made a big difference in your kitchen. It’s all about functionality and convenience, and we’re so glad it’s exceeding your expectations! You might want to pair this with a over-the-range microwave, which offers quick, effortless meal prep. Thank you for choosing LG, for questions on models, reach our product specialist for an additional discount here: https://www.lg.com/us/chat-support-live-agent. ^Jose

May 27, 2024
Robert Ralson
1 out of 5 stars review

Looking for directions on size.

[This review was collected as part of a promotion.] I did not get the dimensions that I spoke with plus, I would like one with the icemaker or I can get it through the door.

Review from lg.com
Helpful?6M0NZTCTB9UO13610718221
reply from LG

Hi there, Thank you for reaching us. I'm so sorry to hear that you didn't receive the dimensions you were expecting. I can imagine how frustrating that must be, especially when you're planning your kitchen setup. I want to acknowledge your disappointment and apologize for the inconvenience. I understand that you had your heart set on a specific design and features, and I'm committed to making things right. I'd like to offer you a solution to make up for the mistake. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Jul 2, 2024
Anonymous
5 out of 5 stars review

Great refrigerator

[This review was collected as part of a promotion.] I am super happy with my new LG refrigerator. It works very well, super quiet, I can control it from my cell phone. Very good purchase.

Review from lg.com
Helpful?6M0NZTCTB9UO13610718221
Jun 9, 2025
JohnOBO
1 out of 5 stars review

Complete Junk

Refrigerator has not worked properly since day one (will either not cool at all or cool below 40 degrees). The freezer component works great. 9 trips from an LG repair tech and we are going on a month waiting for a replacement

Review from lg.com
Helpful?6M0NZTCTB9UO13610718221
reply from LG Digital Care Team - Diego

Hey John. It sounds like you've had a truly persistent cooling challenge with your LG refrigerator since day one, with temperatures either not cooling enough or going too low, despite your freezer working perfectly. We understand how concerning it is to have had nine repair visits and to be waiting for a replacement for a month. We appreciate you bringing this to our attention. We're here to help explore all available options to bring a wonderful resolution for you. Please send us a direct message @LGUSSupport with your refrigerator's model number, purchase date, and any case or service request numbers you've received regarding the repairs and the replacement process. We're confident we can explore the best path to a great resolution for you. ^ Diego

Dec 26, 2024
BrooklynGirl1018
5 out of 5 stars review

Love this!

[This review was collected as part of a promotion.] I love this fridge. There is so much room. It looks amazing! I love the large drawer in the fridge and the freezer is spacious

Review from lg.com
Helpful?6M0NZTCTB9UO13610718221
reply from LG Digital Care Team

Hello! Super happy you're enjoying this amazing LG refrigerator and all its spectacular features! So much space for all your food and goods. Thanks for being part of our LG family, and you can reach out on social media @LGUSSupport in case of anything! ~Kimmy

Jan 2, 2025
Good reputation
5 out of 5 stars review

Great features.

[This review was collected as part of a promotion.] We bought a LG frig because of it gave us the size and cubic feet we needed. Also a nice looking frig.

Review from lg.com
Helpful?6M0NZTCTB9UO13610718221
reply from LG Digital Care Team

Hey there! Nothing beats having a sleek and spacious LG refrigerator for your home that's so reliable. Our doors are always open for you on social media at @LGUSSupport if you ever need help with it in the future! *Josh