We always want you to get what you're expecting, so we're sorry to hear this wasn't the case with your recent Dawn Powerwash Free & Clear purchase, and we completely understand your disappointment. Your satisfaction means everything to us, so we'd like to help with this. Please give us a call at (800) 725-3296.

While we're sorry to hear that our Platinum Powerwash Fresh scent isn't your favorite, we're certain that we've got something in our lineup that you'll love. We understand that scents are personal preference, we we've worked to offer a variety of fragrances so that you can have the perfect Powerwash experience. If Fresh isn't your thing, we also have Citrus and Apple, or if you're looking for something free of strong perfumes you can try our Platinum Powerwash Free & Clear; it has a light, pear scent that we think you'd enjoy. We'd be happy to help you find your new fave, so please give us a call at (800) 725-3296.

We're sorry to hear that this has been your experience, and we hope that you're feeling better. Since safety is our top priority here at Dawn, we can assure you that our Dawn Platinum Powerwash Dish Spray has been thoroughly evaluated to be safe when used as directed. Your comments will be shared with the rest of our team, and we do recommend that you discontinue use of this product if you're having this experience. So that we can learn more and gather some additional details for our Safety Team, please give us a call at (800) 725-3296 when you have a moment.

We're sorry your Dawn Powerwash isn't working after changing the refill. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Remove the sprayer from the empty bottle by turning it counterclockwise to release. Then, remove and discard the disposable cap from the refill bottle.Place the sprayer on a full refill bottle and give ¼ turn clockwise to secure. Most importantly, ensure the dip tube and trigger are aligned. So we can help you further, please call us at (800) 725-3296 from 9 AM to 6 PM EST Monday through Friday.