We're very sorry you had a difficult time using our product, ginny3040, and appreciate you leaving your review. Would you mind giving us a call at (800) 725-3296? We'd like to gather some information from your bottle to share with our Quality Assurance Team, and we'd also be glad to help you.

Thanks, Joe, for picking up a Dawn Platinum Powerwash Dish Spray Refill, and using your previously purchased sprayer to dispense the product. We're sorry to learn that your sprayer's not working now. It might help to know that our Quality Team shares that each sprayer should last around 5 bottles. After 4-6 bottles, it's not unusual for the sprayer to need to be replaced. When you move the sprayer to a new refill bottle, be sure that the dip tube’s facing the same direction as the nozzle. Note that the tube bends. The bottom of it should be facing the same way as the nozzle. Speaking of the nozzle, check that it’s not clogged. If it is, run warm water over the nozzle for a few minutes to loosen any clogs that may have occurred. Let us know if this helps, by calling us any Monday through Friday, from 9 AM to 6 PM, EST. We’re happy to help at 1 (800) 725-3296.

TCHB, We're very sorry you had that experience. We haven't tested Dawn Powerwash to be used on granite. If you have a granite sink, you should be extremely cautious to prevent overspray from landing in the sink. Dawn Powerwash Dish Spray is intended for use on dishes that you typically wash by hand with traditional dish soap! This includes plates, bowl, serving dishes, glasses, utensils, cooking pots and pans, casserole dishes, and more. It is safe for use on enamel, ceramic, and stainless steel, and is not recommended for marble, untreated wood, or Formica. Also, like traditional dish soap, Dawn Powerwash Dish spray is not recommended for cast iron cookware. It has not been tested for use on alternative items like clothing. If you have any questions, or if we can help you further, please give us a call at (800) 725-3296.

We appreciate your review. Your satisfaction matters to us, and with our many quality checks, we expect every bottle to meet our high quality standards. If you'd like to give us a call at (800) 725-3296, we'd be happy to see how we can help.