We're so sorry to hear that you're unhappy with your Dawn Platinum Powerwash Dish Spray, and that it was difficult to use. Your satisfaction is important to us, and our team does thorough research and testing to make sure we're designing products/packaging that are able to meet the needs and preferences of our consumers, so please know that we don't want you to feel uncomfortable using our products, and we're really grateful that you took the time to share your feedback with us. If possible, we'd like to learn more about your experience to be better able to assist you further moving forward. Please give our team a call at (800) 725-3296, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help!

We're so sorry that happened to you. Make sure that the yellow dots on the nozzle are completely lined up to form a circle. The yellow circle must be lined up exactly in order for the trigger to spray. If the yellow circle is off, even by a little bit, it can permanently damage the trigger. Once damaged, the trigger may continue to bend even when lining up the circle. We'd like to help you with this. Please give us a call at (800) 725-3296; we're here for you.

We're sorry to hear that this has been your experience, and we hope that you're feeling better. We can assure you that our Dawn Platinum Powerwash Dish Spray has been thoroughly evaluated to be safe when used as directed. We also put a lot of thought into creating features that we think you'll enjoy, though we do understand that preferences can vary from person to person. We'll be sure to share your comments with the rest of our team, and we do recommend that use of this product is discontinued. So that we can learn more and gather some additional details for our Safety Team, so please give us a call at (800) 725-3296 when you have a moment.