We're sorry you are having difficulty squeezing the handle for your Dawn Powerwash, Jonimo. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Make sure the trigger is unlocked. The product should be in the locked position on store shelves. A cutout in the white plastic shows a yellow marking at the top of the sprayer. The tip of the nozzle also has a cutout. It is unlocked when those cutouts are matched up, and the yellow shape is completed. It is locked when the cutouts are not matched up and the yellow shape is incomplete. To unlock the nozzle, grasp the tip of the nozzle and turn to match up the cutouts. Once unlocked and ready to spray, ensure to pull the trigger firmly and all the way for a full spray. So we can help you get back to spraying away those dirty dishes, please call us at (800) 725-3296 Monday through Friday, from 9 AM to 6 PM EST.

We’re sorry to hear that you’re having this experience, Reilly, and we hope that you’re feeling better. Since safety is at the heart of all we do, we can assure you that all of our products have been thoroughly evaluated to be safe when used as directed. As well, our products go through multiple quality checks, so we’d expect you to enjoy sparkling results with ease when using our Dawn Platinum Powerwash Dish Spray. We’d be happy to share some tips to help get it to spray as intended! When pulling the trigger, try squeezing the body of the bottle. This should force out any trapped air. Also, run warm water over the nozzle for a few minutes to help loosen any clogs that may have occurred. To ensure that you get the best results, be sure to scrape all chunks of food and grease from your dishes first. We also suggest only adding water during rinsing. If water is added earlier, it’ll dilute the cleaning power of the product. If you’re washing heavily soiled dishes, let the spray foam suds sit for 3-4 minutes, then wipe and rinse. We hope this helps. We’d like to gather some more details for our Safety Team, so please give us a call at (800) 725-3296 when you have a moment.