Our products go through many quality checks to make sure they reach you in the best possible condition, so this definitely isn't what we would expect! We'd like the chance to learn more so we can help with those Powerwash Dish Spray refills. Please give us a call at (800) 725-3296 when you have a moment!

We're very sorry to hear you've had trouble with your Powerwash Spray, but we're here to help! If you notice that your bottle is caving in, try fully squeezing the trigger a few times into the sink, making sure the trigger is fully depressed. This should allow your bottle to return to its normal state! If that doesn't work, however, remove the sprayer from the bottle and reconnecting, making sure that the dip tube (the little tube inside) is facing the same direction as the sprayer and in the corner of the bottle when you reconnect the sprayer. In order to prevent the bottle from caving in in the future, make sure you're fully squeezing the trigger each time you use your PowerWash. We also want to make sure that your trigger is working properly so that you can keep getting the sparkling clean dishes you deserve, so our team would like to learn a bit more about your experience. Give us a call at (800) 725-3296, we look forward to hearing from you and thank you for being such a loyal member of our Dawn family!

We're very sorry to learn of your recent experience with our Platinum Powerwash Dish Spray, but assure you that we're here to help. Our products undergo extensive quality testing to ensure perfect condition and function, so what you've described isn't something we'd expect. We'd like to share some helpful tips that may help the sprayer start to work again. If the sprayer seems clogged, run warm water over the nozzle for a few minutes to loosen any clogs that may have occurred. Make sure you're using the spray in an upright position and that the tube in the bottle is in or facing the solution. We have more information to share and want to learn more in order to help you best. Please give our team a call at (800) 725-3296.