We're very sorry you had that experience. When this happens after changing to a refill, you may need to prime the pump to remove any air trapped in it. Pull the trigger 3 to 5 times to get it to spray or "force prime" it by squeezing the trigger and squeezing the body of the bottle. it could also be that the dip tube is facing in the wrong direction. The correct direction for the dip tube is in the same direction of the sprayer and the bottom of it should be in the http://spr.ly/6421GIkJB change the direction of the dip tube, disconnect the sprayer from the bottle and reconnect it. When reconnecting, make sure the sprayer and dip tube face the same direction and that the bottom of the dip tube is in the corner of the bottle. Please give us a call at (800) 725-3296 if you need further help. We're here for you.

We sincerely appreciate you taking the time to share your feedback. We take your comments very seriously, and we'd like the chance to learn more about your recent experience so we can further help. Please give us a call at (800) 725-3296 at your earliest convenience!

Thank you for bringing this to our attention. We check the quality of our products many times during the manufacturing process. We will be sure to share this with the rest of our Team. To change the refill, we have a few suggestions: * Remove the sprayer from the empty bottle by turning counterclockwise to release. * Remove and discard the disposable cap from the refill bottle. * Place the sprayer on a full refill bottle and give ¼ turn in a clockwise rotation to secure. * Most important: Ensure the dip tube and trigger are in the same direction. So we can win back your confidence, please call us at (800) 725-3296 when you have a moment.

We certainly appreciate your loyalty to Dawn, and we're sorry that this has been your experience. We can assure you that our products go through many quality checks to ensure that they reach you in pristine condition. To help stop the nozzle from leaking, we suggest running the nozzle under warm water for a minute or two. If this doesn't do the trick, please give us a call at (800) 725-3296 when you have a chance. We'd be happy to look into this further for you and see how we can best help.