We're truly sorry to hear you and your husband have been unable to get the refill caps off of your Dawn Platinum Powerwash Dish Spray refill bottles, and we can only imagine how frustrating this experience has been for the both of you. Our products go through many quality checks to make sure they reach you in the best possible condition, and since this certainly isn't something we'd expect, we'd like to learn more to share with our Quality Team and help with this. Please give us a call at (800) 725-3296.

We're sorry to hear that this has been your experience, as our Dawn Platinum Powerwash Dish Spray has gone through many quality checks to ensure that you can enjoy using it with ease. We'd like to mention that this product, like traditional dish soap, is not recommended for cast iron cookware. It also may be helpful to know that cast iron items can absorb flavors. If you'd like any further assistance, please give us a call at (800) 725-3296 when you're able.

We completely understand your disappointment with this experience, especially since you were so excited to try the Powerwash Dish Spray. We always expect you to be able to use our products with ease, so we're sorry to hear this hasn't been the case. Your satisfaction means everything to us, so we'd like to learn more and help. Please give us a call at (800) 725-3296.

We're sorry a loyal Dawn fan like you had this experience. Our Dawn Platinum Powerwash Dish Spray is designed to provide rapid cleaning on even the toughest greasy messes, so we'd expect you to enjoy an easy yet effective clean. For best results, make sure to only add water during rinsing. If water is added earlier, it'll dilute the cleaning power of the product. If you're washing heavily soiled dishes, we suggest letting the spray foam suds sit for 3-4 minutes before wiping and rinsing. While this product isn't meant to have an off-odor, it may smell differently than intended when mixed with certain foods. Your satisfaction means everything to us, and we'd like to gather some more details for our team. When you have a chance, please give us a call at (800) 725-3296.