Thank you for your feedback, Marty. We’re sorry to hear your machine stopped working, as it’s designed to provide reliable cleaning performance over time. Please reach out to BISSELL Support at support.bissell.com or 1-800-237-7691 so our team can help troubleshoot the issue and review available service or warranty options.

Thank you for sharing your feedback, and I’m sorry to hear the PowerFresh® Steam Mop didn’t meet your expectations. Steam mops work best on floors that have been cleared of loose debris, but if you’re still seeing residue, it may help to use the scrubby pad for tougher spots and ensure the mop is fully heated before cleaning. We’d love to troubleshoot further or discuss options—please reach out at support.bissell.com.

Thank you for sharing your experience with the PowerFresh® Steam Mop. If the mop heats up but doesn’t produce steam, try pressing the steam button several times to help prime the water flow and ensure the tank is filled and seated correctly. If that doesn’t resolve the issue, please reach out to us at support.bissell.com so we can assist further.