The first year on our new Tempur Pedic Adapt Medium was great. Soft yet firm, with support everywhere you need it. Just like I remember from the Tempur Pedics that I slept on for years throughout high school and again after college. But almost to the day one year later, I started noticing neck pain when I woke up. It wouldn't go away, and started getting worse. I got the Tempur Pedic neck pillow, which did help a bit, and my wife says it reduced my snoring. But the neck pain never went away, with some days worse that others. After a few more months, my wife started having trouble sleeping because of back pain. Then I started getting back pain when lying on my back. We realized the areas where we sleep had gone completely soft, yet the sag in the top layer did not meet the company's warranty standards - as determined from the photos that they told me to take and send in. But this issue is not visible from the outside; it is a failure of the foam cells throughout the midlayers of the mattress. I can feel it by shifting to the center of the bed where neither of our bodies lie while sleeping. It feels like a ridge that you can balance on, like a thin sliver of support. But because of the properties of memory foam, there is no way to evaluate this without lying down on it. The mattress retains it's level form even as the interior foam completely breaks down. The company makes an effort to brand themselves as 'high end' and charge a fortune for their products. But just like their beds, the support from Tempur Pedic's customer service team is also severely lacking. It is very impersonal and you feel somewhat betrayed after getting completely shut down without a fair analysis. I am very disappointed with the way this company has become after being a previously happy customer. I used to recommend the beds anytime the subject came up, but I will never again. The product has gotten worse instead of better, and their service is abysmal.

I purchased two TWIN XL Medium Adapt mattresses from two different stores within two months of each other and within the last six months. The first mattress is much softer than the second one,, i.e. the firmness is lacking. It is obvious that the mattress is defective but Tempurpedic will not warranty it because their claim is that the mattress has to have a sag or depression. They believe that the same model does not necessarily have to feel the same from one mattress to another. I interpret that to be that they have quality defects in production and they don't want to stand behind their product. I submitted a warranty claim but Tempur wants to ignore it because it is not in their interest to stand behind their product. Tempur is asking for pictures that are impossible to provide.

before buying the mattress, tried it out at the store and it was super comfortable, I can feel me sinking in molding to my body. I understand the mattress has to be broken in, but after own one, it doesn't feel the same to the one that I tried at the store that I bought it from. I bought the same one that I have tried. When i sleep on my side and wake up I have pain in my right shoulder. If I could do it over, I would rather spend the money on another mattress.

I cannot get out of the bed. And my spouse cannot turn over in bed. The bed is not the same like the one at the store. It it very uncomfortable and it hurts are back. I've tried calling the store to see what I need to do to return them and they say I have to wait 45 days. I've contacted your company and was told to contact the store I bought them from. I hate this mattress and cannot wait to return it

[This review was collected as part of a promotion.] I didn't know what to think of it at first. After a few days of sleeping on it, I became accustomed. This is a long term investment in yourself. I couldn't be more happier with the mattress knowing I set myself up for the next decade

Having been searching for a really supportive and comfortable mattress for many years, I lucked upon a store that had a huge variety and Tempur-pedic was one selection. It was the first time my body could relax and still move without feeling like I was wrestling with the bed and the covers. My sleep has improved and that's the bottom line I'd been seeking!

[This review was collected as part of a promotion.] We bought our Tempur-pedic about 2 yrs ago and it has been the best mattress we have ever had. We get quality sleep and feel rested every day. No more waking up with back-aches and not feeling like we were rested any longer. I love the fact that it keeps me cool at night and I am able to get a full night's rest. I wake up feeling invigorated and have the energy to keep me going all day without feeling tired.

I have had memory foam in the past so I assumed that the #1 brand would be even better. It is actually worse I don't get how it could be so bad as it feels great at the store and when you lay down but over night it puts pressures in all the wrong places and you wake up with massive pain. Do not get it!

[This review was collected as part of a promotion.] We are really enjoying our new mattress and bed frame. The adjustable frame is awesome, and at first I thought I'd never use the silly vibration part but now I'm singing a different toon, after a long day, it just rocks you to sleep! Everyone who comes to visit gets dragged into our room to give the new bed a try, I think we've already created some new customers! The only cons I have are the base is very very heavy if you have to move it, and the mattress topper is very slippery and I have a hard time getting the mattress cover to fit and stay, I realize it has one "built in" so to speak but with dogs , grandchildren and life in general I feel more confidant with one I can get on and off easily!

[This review was collected as part of a promotion.] This mattress is still comfortable and supportive after a year. Unlike other mattresses we have owned, it has not developed any "body impressions.". Since using it, my back problems have improved to the point that I experience less pain than before.