Hi there. Thank you for reaching us. I'm so sorry to hear that you're experiencing issues with your LG WM6998HBA washing machine. I can imagine how frustrating it must be to wait too long for a cycle to complete, and especially worrying about the impact on your electric bill. First and foremost, I want to acknowledge your concerns and assure you that we take them seriously. It's unacceptable that the machine didn't stop running and caused your bill to increase unexpectedly. I'm going to escalate this issue to our technical team to investigate and address the problem. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi Momo, thank you for sharing your experience with the LG WashCombo All‑in‑One WM6998HBA. We understand how valuable it is for busy families to start a cycle and come home to laundry that’s fully washed and dried. This model is designed to handle everything in one step, and it’s great to hear it’s fitting so well into your routine. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Hey there! With AI-powered features and a generous, roomy drum, the LG washer/dryer combo makes laundry easier and more efficient. If you ever need support, just reach out to us on social media at @LGUSSupport. We’ve got you covered! *Josh

Hey there! Let's help get your laundry dry whenever you use your LG washer/dryer combo so you can enjoy all the features it has to offer. We'd be happy to provide you with this YouTube video (https://www.youtube.com/watch?v=y6ZpcvjFcvo&t=56s), which may have some tips that can help improve your laundry's drying performance whenever you use your unit. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried, and we'll be ready to help you further! *Josh

Hey Drew! Thanks so much for the awesome review! We’re so glad to hear that your LG WashTower™ is saving you space while looking sleek. It’s great that the ThinQ app is making your laundry day easier with minimal effort—laundry should definitely be this convenient! If you ever need anything or want to share the love, you can also connect with us on social media @LGUSSupport. Thanks again for choosing LG, and enjoy those effortless laundry days! ^Joslyn

Hello there. Thank you for sharing your experience with the WM6998HBA washer. We understand that you’ve been dealing with issues regarding lint removal and clogging plumbing. We completely understand how concerning these problems can be, especially when maintenance is more frequent than expected. You may access this link related to your concern:https://www.lg.com/us/support/help-library/combo-unit-lint-issues--1337695812363. To address the lint removal issue, make sure the lint trap is cleaned regularly and the drain hose is not clogged. You can also consider running a rinse and spin cycle without laundry every now and then to flush out any extra buildup in the system. As for the plumbing, it could be a good idea to check if the hose is kinked or if there are any blockages in the plumbing line connected to the washer. Please send us a private message on Social Media @LGUSSupport so our team can help you further with troubleshooting steps and offer any solutions to prevent this from recurring. We appreciate your patience, and we're here to help you resolve these concerns. —Avril

Hi Ricardo, we understand and appreciate you taking the time to share your experience with the Ventless Washer/Dryer Combo LG WashCombo™ All‑in‑One 5.0 cu. ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, model WM6998HVA. It’s great to hear how much you’re enjoying the space‑saving design, advanced smart features, and energy‑efficient performance — this model is built to deliver exactly that level of innovation. Since you’re getting excellent results already, one helpful tip is to keep the lint filter and door gasket clean, which supports smooth drying and long‑term performance. You can explore the full product details here: https://www.lg.com/us/washers-dryers/lg-wm6998hva-all-in-one-washer-dryer If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich

Hey Lisa! We appreciate you sharing your LG WashCombo experience with us. Keeping laundry loads quick and easy with the 'set and forget' mindset of the WashCombo is key, so we'd love to help optimize the softness and dry time of your loads! To get started, we recommend checking out our guide at https://spr.ly/6424FgWAy for easy troubleshooting to improve the dry time of your cycles. For softer clothes, we recommend adding a fabric softener to your ezDispener for reduced static and restoring that comfy feeling! You can find more information on the best practices of adding cleaning products to your cycles in your owner's manual starting on page 21. You can download a PDF copy at https://spr.ly/6425FgWAJ under Manuals & Software. If you still need help, please feel free to tag or message us on social media @LGUSSupport. We're always happy to help! *Joseph

Hi there! Thank you for sharing your experience with your LG Washer. It would be convenient to have a peaceful and without the hassle of doing the everyday laundry. We understand how important it is to have reliable appliances that function properly. We want you to have a good experience with your washing machine, so we can share a simple troubleshooting with you: https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277TWW If you need assistance with your LG washer in the future, please don't hesitate to reach out to our LG CareQ Team at 1-888-542-2623 and they'll be more than happy to assist you.