Thank you for bringing this to our attention! Our products undergo rigorous quality checks to ensure they reach you in perfect condition. For help with your order and to share your feedback, we recommend reaching out to Sam's Club directly for the best assistance at 1-888-746-7726.

Thank you for taking the time to share your feedback, Dot. We're sorry you didn't like your recent purchase of Downy Soft & Fresh April Fresh Liquid Fabric Softener. We haven't changed our formula in the last year, and we perform extensive tests with our consumers before we introduce a new product. Your loyalty is important to us, and your feedback helps us improve. We'll be happy to learn more from you and gather some details from your product to share with the R&D Team. When you can, give us a call at 1-800-688-7638, M - F, 9 am to 6 pm EST.