We want to inquire further about your experience with the dishwasher and are here to assist you as soon as possible, Ellen.<br /><br />You can contact our Support Team via the link below to speak with a live representative for additional assistance with your unit.<br /><br />1. Facebook Messenger: http://m.me/samsungsupport <br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513 <br />3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us <br />4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) <br /><br />Thank you.<br /><br />-Angelica

Greetings! It sounds like this dishwasher has been more frustrating than helpful. Let us help. I have shared a Samsung link below to help with the drying performance of your dishwasher. The link has hyperlinks that can be visited for additional help. Samsung dishwasher does not dry dishes: https://www.samsung.com/us/support/troubleshooting/TSG01001910/ Should you need more assistance with your dishwasher, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150412311 to help our team pull up your information. Leo

Good day, We understand how frustrating it can be when things don’t work as expected, especially with a product you were looking forward to using. We're here to support you. This dishwasher model features the Auto Release Dry function, which enhances drying performance by automatically opening the door 1 to 15 minutes before the cycle ends. For more details, please refer to page 34. Additionally, please refer to page 33 under the "Sound" section for instructions on how to mute the dishwasher. User manual: https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf We recommend browsing this link to help determine which steps to take when water leaks occur. Learn more by visiting the hyperlinks. Samsung dishwasher is leaking or has a leakage error code: https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149879817, to help our team pull up your information. Have a great day! Chrystel