Originally loved the grill. Ordered one & received mine with a broken handle on the cover to the grill. Contacted the manufacturer to get replacement piece. When piece finally arrived it was a cheap handle (nothing like the handle the grill originally came with as a replacement. Customer service was not able to help me. I will NEVER purchase a product from them again. I paid for the pieces on the original grill, not some second hand cheap handle.

I bought this about a month ago and so far so good. This thing can do it all with a gas grill, charcoal grill, smoker, and even an infrared grill for charring. Does come in quite a few pieces so if assembly makes you nervous you may want to get some help with it. But if you follow the assembly book page by page it goes together in a few hours.

The grill is great and easy to manage although a little hard to assemble. The only thing we didn't like was that the handles have rust spots on them straight out of the box. We are more concerned with the quality of the inside and that seems fine.

The grill is great and has so many cool and different features. But don't be fooled by the "easy assembly". There were about 75 different pieces and a package of a hundred plus screws nuts and bolts required to assemble everything. Only about half of the pieces were numbered and the instructions rarely refured to the coinciding numbers. Utilizing an empty garage and basic power tools the assembly time was about 3 hours.

I did a lot of research before settling on this grill. They have raised the price of it since previous models, but it is still coming in as the best bang for your buck. The possible issues to watch out for is rust. Take good care of it with cleaning and oiling after use and it will last. They also improved the ability to clean the unit with drawers to easily get to and clean grease and every part that would need to be cleaned easily comes out for this purpose. You will also want to make some adjustments to it for efficiency. Felt gasket all openings, get oven caulking for all welds and edges, and get the cover for protection. Sealing it really helped to keep a more consistent heat when smoking.

This is a very nice grill. We brought it for my son for Father's day.

Great grill for the price have smoked ribs and pork chops also grilled steaks all came out great.

We had to return to the store after we opened the box and the grill was dented and bent the parts wouldn't fit together.

Happy to have this grill. Only took off 1 star due to 5 hour assembly time. Love the grill and glad to have it. Made Memorial Day cookout a breeze. Lots of grilling space!

Assembly was brutal - poorly written instructions and damaged parts. Customer service from the vendor is nonexistent. Really disappointed and wouldn't spend the money again.