Dear Sam’s Club Customer Service, I am writing to express my deep dissatisfaction with the delivery experience for my recent order. First attempt: The initial delivery failed because the shipping company claimed they did not have my unit number or the phone number of the recipient — even though this information was correctly entered on my order. I know this because a smaller item from the same order, shipped separately by mail, had the full address (including apartment number) on its label. Rescheduled delivery: The delivery was rescheduled for several days later, with a 9:00 AM–12:00 PM window and a promised 30-minute notice call. However, by 11:30 AM, I still had not received any updates, so I called the delivery company. I was told they could not provide an estimated arrival time and that their documentation did not even include a delivery window. The delivery driver later texted that they were “in the mountains” and uncertain when they would arrive. The item ultimately arrived around 4:00 PM — four hours late. Upon arrival, I was told the delivery would not be made to my door because it was “basic shipping,” despite the fact that the shipping fee was nearly $200. The item weighs 250 pounds, so this was not a reasonable request. Only after I spoke to a supervisor and addressed a series of unfounded excuses (such as the item “wouldn’t fit in the elevator”) did they finally agree to deliver the product to my door. The product itself is excellent and well packaged, but the delivery experience was unprofessional and extremely disappointing. I have never had such a poor delivery experience in my 36 years, and I believe Sam’s Club should review the performance of this delivery partner to prevent similar issues for other customers. I would appreciate a follow-up and a partial refund or credit for the poor service.

Great quality set for the price. Well built and looks contemporary but not too modern. Was not difficult to put together. We are very happy with it!

Great set, bought for outside balcony in Philadelphia, looks great, easy to assemble. Only criticism is that the back cushions do not attach to the frame and can blow away. Full disclosure, I bought the set knowing this.

Absolutely love this patio set unfortunately had an incorrect part but called the 800 number on the manual, Andres was very helpful and sent a replacement part immediately.

I bought this furniture in March. We receive a lot of complements when visitors see the furniture. We had no issues until we lost two sofa cushions in a storm. The manufacturer went above and beyond to replace the cushions quickly and for free! We received our replacement cushions within 1 week of submitting the warranty claim. Can't wait to see additional pieces of furniture from Vista in the future!

I saw this set in the store and purchased it online to have it delivered. That was a good move, as the box is massive and extremely heavy. The furniture pieces were supremely well packed, which added to the weight in a good way. It's really remarkable how they were able to fit every piece in so perfectly and snuggly. The assembly was very well documented and everything fit together perfectly. As I handled the pieces, I was constantly struck by how high the quality was. These are heavy duty pieces with a very nice powder coated finish. Another bonus was the fabric. It's "Sunbrella", not some brand X cheap covering that will be destroyed by the elements in a few years. I have purchased other outdoor furniture over the years - all of it more expensive than this set. Nothing I have bought previously is nicer than this, and most of it not as nice. It's so good, I have been trying to justify purchasing other pieces for no good reason. If you can use any of these sets in this line, run to buy them before they are gone. I know this sounds like a paid endorsement, but it's not.... The quality is just so good I thought others should know.

Love this set. It looks to be good quality. I was lucky enough to get it on a weekend sale.

Nice set but did not get the protected cover set that was supposed to be included.

Easy to assemble and very sturdy. Looks great on our patio and love the wood accents.

Very pleased with our purchase of this beautiful outdoor living set. It looks great and wasn’t difficult to put together. A win in our book!