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Customer reviews for Member's Mark Kids' Explorer Sofa, Assorted Colors for
Member's Mark Kids' Explorer Sofa, Assorted Colors
4.6 out of 5 stars
stars2,565 ratings1,104 reviews
  1. 5 stars82% (2,103)
  2. 4 stars6% (157)
  3. 3 stars3% (86)
  4. 2 stars3% (72)
  5. 1 star6% (147)
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Showing 341-350 of 1,104 reviews
Dec 26, 2023
Deborahlynn3
5 out of 5 stars review

Beautiful Play Sofa!

Bought one for each of my grandkids (one 9 mos and one almost 4 yr old) for Christmas and they were a big hit! They expanded fully and seem to be very well made. I’m sure they are going to have fun tumbling on these, and like them so much that I may purchase another just to keep at my house for when they visit since these two are going home with them.

Helpful?7EBJOBR5MA4L13609156024
Aug 26, 2022
Emy
1 out of 5 stars review

good idea but very poor quality

I was so happy to get this for kids but my first order had an issue the pillows did not expand and i called customer service and they propose a replacement and to return the original one but the replacement had the same issue also the sofa was not expending. I called again the customer service and again they offered me a replacement and to return the one i have . To my surprise my 2nd replacement did not expend (one sofa and 2pillows). it did not expend even after more then 5days Here is the pictures.

Helpful?7EBJOBR5MA4L13609156024
reply from Member's Mark

We apologize that your Kids Explorer Sofa hasn't fully expanded, Emy. If there is an issue with expansion, please reach out to Member Support at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays and we'll do our best to make this right for you.

Jul 15, 2021
Jess
2 out of 5 stars review

Disappointed

At first my kids loved this! We have only had it 6 days and they’ve played with it everyday. However, this morning the zippers busted open exposing the foam. Not in a place that can be zipped back up. Disappointed since we’ve only had it a short period of time. And these are designed to be played with.

Helpful?7EBJOBR5MA4L13609156024
reply from Member's Mark Support

Hi Jess, we are sorry this happened. Thanks for sharing your feedback. Please reach out at https://www.samsclub.com/membersmarkhelp

Dec 4, 2021
Hailey
1 out of 5 stars review

Comparable to Nugget but not great

We got this back in September for my babies first birthday and I was so happy and excited! We got a nugget at the same time, and they were definitely comparable and so fun. We just washed for the first time and when putting it back together the zipper on the big piece broke. I’m really really disappointed and would suggest just getting a name brand play couch.

Helpful?7EBJOBR5MA4L13609156024
Dec 16, 2022
Faulty zippers
3 out of 5 stars review

Anyone tried buying just a nugget cover set?

Just came to see if everyone has the same zipper problem I have been having. My kids LOVE this dang thing but the zippers are a wreck. They will literally not stay zipped and bust open all of the time which makes it a pain to wash the covers and painful to watch the kids play on them because I know they will bust open. I just looked up the nugget to see how much those were and the overall dimensions match the sams club measurements and you can buy a new cover set for $109.

Helpful?7EBJOBR5MA4L13609156024
reply from Member's Mark

Our apologies that you are experiencing issues with the zipper. We would be happy to assist with this. Please reach out to Member Support at (888) 301-0332 for assistance.

Dec 4, 2021
dodge0624
1 out of 5 stars review

Ummmm NOT worth the $175............

We bought this couch for my almost one year old for Christmas. Because you are supposed to take them out of the box after so long we decided to go ahead and open it and hide it from her. Upon opening and letting it inflate it reeked of PEE.....yes PEE. And to add to it one of the zippers was split open and for the life of me I cannot get it to zip. So disappointed. I tried talking to customer service at our local Sam's club and the employee just stared at me and said there was nothing he could do. UGH.

Helpful?7EBJOBR5MA4L13609156024
Jan 11, 2022
CCav
4 out of 5 stars review

Great, but zippers broke

My kids LOVE these, we have 2 sets and have had them for a little over a month. The only thing is the zippers break. I wish they had new covers you could buy, I don't want to spend all of the money for new sets, when the zippers are the only problem.

Helpful?7EBJOBR5MA4L13609156024
Nov 18, 2022
hfite
2 out of 5 stars review

the zipper is terrible

We love this thing… but I was disappointed that after 3 months of use, specifically after washing, the zipper broke. I’m reading a lot of reports of faulty zippers, so I’d hold off on purchasing until they fix. Otherwise, it’s a great set that we’ve enjoyed.

Helpful?7EBJOBR5MA4L13609156024
reply from Member's Mark

We are sorry for your experience with the zippers. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Sep 5, 2023
Kathy
1 out of 5 stars review

Verified Purchase

Fine

I ordered Emerald Green and got Teal. Called and they GUARANTEED they would send me the right color. Well guess what Teal again. There is a big difference between Teal and Emerald green and the best thing is they don’t even offer teal this year. Must be last years color. Sent them both back!!!!

Helpful?7EBJOBR5MA4L13609156024
reply from Member's Mark

We're sorry to learn about your experience with the sofa, Kathy. We hope your returns were hassle-free.

Jul 13, 2021
Dr Dave
5 out of 5 stars review

Kids love them, well made.

Bought a couple. There were some fights over the middle child knocking down the oldest's creations however overall they have been an excellent addition to there playspace. All the kids like making their own fort or obstacle course. They are also doubling as gym mats. Hopefully they come back in stock as I'd like to get a green one.

Helpful?7EBJOBR5MA4L13609156024