Hi there, Thank you for your review. We’re so sorry to hear this has been your experience. After relying on your oven for years, it must be incredibly frustrating to have it stop working and only start occasionally. We completely understand how disappointing this is. Please reach out to us at https://support.sharkninja.com/en-CA/contact-us so we can look into this and do everything we can to help. Kind Regards, Ninja Kitchen US.

Hi Douglas, Thank you for taking the time to leave your feedback. We’re truly sorry to hear about the issue you’re experiencing and understand how concerning and frustrating it can be when your unit suddenly becomes unresponsive. Please know that this is not the experience we want for our customers. We appreciate you bringing this to our attention, and we will be sure to pass your feedback along to our team. In the meantime, we recommend reviewing the troubleshooting steps available here: https://support.sharkninja.com/article/OO100-Series-Ninja-Woodfire-8-in-1-Outdoor-Oven-Troubleshooting-Guide If the steps in the guide do not resolve the issue, the link will direct you to our Customer Support team, who will be happy to assist you further and explore next steps with you. Kind regards, Ninja Kitchen US