I give it a 4.5 actually. The box was pretty beat up when it arrived but I opened it and everything seemed in order. I did have to screw in a couple of screws that had come out. That aside, there are more great things about the bed. I love how simple the bed is to get set up, the mattress is comfortable, it looks nice, it does not make much noise, the features of the lights and massage, the easy to use remote all make for a wonderful product for a good value.

Satisfied with bad once I can get into my bed I'm partially disabled and didn't realize how high it was having trouble getting up onto the bed and wasn't told that I could have gotten shorter legs for the bed so other than the shorter legs that I wish I had put on the bed I'm satisfied thank you who is my wife

The Ghost bed we purchased is amazing. The only concern is the Split King moves sometimes and it has to be pushed back in place. I did get a Mattress non slip pad but it still moves. Love the firmness and all the other features on it. I have and will continue to recommend it to all my friends and family

Edge of mattress feels as if it’s going to make us slide off, when we sit, or roll to edge, also it seems as if there is a hole in the center, the base has started making many noises coming from underneath the frame each time we press to adjust any and all positions, also the book position stopped working entirely. My wife has had 2 cervical surgery’s recently , we fear these conditions could cause injury .

The adjustable base is great, like the presets and the USB ports are handy to have, but the mattress while it felt great for about a week, is already too soft and does not give enough support. I am thinking of returning, I need something that stays firm like this one did for the first week. But if you like a softer mattress this is for you.

Great bed. Easy to assemble. Remote is responsive and intuitive. The zero gravity setting is a bit weird with feet much higher than head, but you can store your preferred setting into the memory of the remote. The only reason I picked 4 stars is that there was an issue with incorrect information about shipping dates that was given to me,

Two young person job to install but went well, impressed with the packaging but arrived separately on two different days. Costumer service was very good to me by answering a email the next day in regards to the package delivery.Now the bed was so comfortable the first night and has remained so ever since. We would definitely recommend this to anyone that could benefit for medical reasons bye having so many sleeping positions.

When my wife suggested getting an adjustable bed I told her that’s for older people. However, after sleeping in it for the past month I can’t for the life of me understand why we didn’t purchase one earlier. It is by far the most comfortable and convenient bed we’ve ever owned. It is on the pricey side but you definitely get what you pay for and then some. The sales associates were knowledgeable and courteous. The delivery was oddly fast for such a large package. Set up was easy. The after sales team were on point. The adjustable base is solid and the mattresses are perfect for us, about 6.5 out 10 firmness. If you are looking to upgrade sleep, this is it.

I wish I had ordered this bed sooner. I love the ability to adjust my mattress up and down, so many position options. this helps immensely with my lower back and hip pain. The massage option has 3 different setting and it is very relaxing, just a little noisy. The under bed light is a nice option and I really like that my husband and I have our own remotes. The remote even has a flashlight option in case you have to get up during the night! I purchased the mattress that is supposed to be the best for those of us who sleep hot. My only complaint is that I do still awaken due to hot spots, but I just adjust my mattress and go sleep at the opposite end. Lastly, my grandchildren love the bed, as they think it is amusement park ride - LOL!

Delivery was fast and setting up the adjustable foundations and mattresses was a breeze. One of most supportive yet comfortable beds we have ever slept on. Lifting the head or feet does not affect how the mattress performs and makes watching TV or reading so much more enjoyable. I have had multile back surgeries and usually wake up throughout the night with pain or numbness. Since receiving our Ghost bed I am sleeping through the night and wake up feeling rested and pain-free, wish we would have made the switch a long time ago. The biggest problem with our new bed is we can't keep our three kids in their beds because ours is "so comfy"! I see ghost beds in their near future.