We ordered the soft mattress and what we received was an incredibly hard mattress. When it was delivered the setup men told us it was hard because it was cold and would soften in time. We didn't ask them about it, they told us just randomly. I'm definitely returning this mattress. It's terrible for anyone looking for a soft mattress.

This is a firm mattress. My husband was ready to return next day. He is a big man so this was a computerized fit for him. I reminded him you have to give it an adjusting period. In the past he has had pain. I have not heard any complaints about his hip or back. I am able to sleep peacefully without him waking me through out the night. Max our salesman took time with us and answered our questions. He was knowledgeable about the products he sells.

We bought this mattress to replace a memory foam mattress that we had for almost 10 years. We've had this one almost a year and now I spend most nights on the couch. It is very uncomfortable for my husband and myself. We don't sleep well, we wake up tired and sore. We have the Proadapt soft and it is not soft at all. I'm sorry but we slept better on our cheaper mattress. I can not recommend this mattress especially at the price we paid for it. We are looking for something else to replace it.

We bought this bed after tracking our sleep scores for some time to get a better understanding of why we weren't sleeping as well as we could. Our sleep scores have significant improved and we wake up refreshed and with out the aches and pains that we had before.

[This review was collected as part of a promotion.] This is my second Tempur Pedic and it is just as amazing as my first! I hadn't been sleeping on a tempur Pedic for a couple years and would wake up in absolute agony. Some mornings, I would have to crawl out of bed and hobble around, my back and hips screaming with each movement. Now that I am back to a Tempur Pedic, life is so good! No more pain, just restful, deep sleep! Thank you Tempur Pedic!

This type of mattress is not working for my husband and I. After reading positive reviews on this product we had high hopes this would be the mattress for us. We have been sleeping on it for almost one month and I wake up everyday with neck and lower back pain. I am on the smaller side and I just do not feel it conforming to my body the way the salesperson described.

Heaven!!!! That's how I feel with our mattress. I have limited time to sleep everynight so I need to fall asleep fast. As soon as I lay down, I fall asleep right away. I have a lower back condition, when I wake up and get up from my old mattress I get pain on my lower back but NOT this mattress, I get up with no pain. Sometimes it's hard to believe but it's true. My wife and I are very much happy with our mattress because it does relief us from our aches and pain.

I absolutely love this bed. It's so comfortable. I went from a very hard bed that I returned to another company so I know there's a work in period but it's still comfortable for me. They came and set it up very quick. I got the Ease base with it and although that didn't work right away within the next week since I worked all week they came out and fixed it.

[This review was collected as part of a promotion.] So far, one week into the "soft" model mattress. First few days quite uncomfortable. Seemed to be as hard as a sidewalk. After reading suggestions online, we started walking around on it several times a day. Now it seems a "little" better. Time will tell. Sales people should tell you it will take quite a while to get comfortable to sleep on. Maybe as long as a month or two we are now told. Soft is not "soft" as we have found out. Be careful as most display models in stores are months old with scores of people trying out. The one you buy will be very different for quite a while

Delivery was messed up twice with no regret for the impact it made on our lives. Limited communication to fix the issue; we were told we would get free pillows to make up for the difficulty, no communication since. When we reach out to Tempur-Pedic we were met with condescending responses and messages stating they couldn't find our order with our email despite sending screen shots of the purchase and exchanges with customer service. Despite the like or dislike of the bed we will never purchase from this company again. Customer service makes the difference and what we have received has been horrid