Hello there, We understand your disappointment with your dryer. Let us extend our help by providing the details that you need. Please see the link below for assistance with your dryer, which takes time to complete a cycle and leaves your clothes still wet. Check on the embedded words and watch the entire video. Dryer cycle takes too long https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147462648) to help our team pull up your information when you message us. Thank you. -Kimberly

Hi there, We understand your disappointment with your dryer. Let us assist you. We included a link below that may help if your dryer is not drying your clothes. For instructions, select the bullet that corresponds to your experience and look for embedded words. It also includes a video, which we recommend watching in full. Clothes are not dry after using the Samsung dryer. https://www.samsung.com/us/support/troubleshooting/TSG01000999/ Your family's safety is our priority. We would love to speak with you about your dryer and determine what assistance we can further provide. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513  3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us  Please provide us with this reference number (1146870938) to help our team pull up your information when you message us. Thank you. -Kimberly