I've owned the Tempur-pedic pro adapt for nearly 4 years now and I generally sleep in the guest bedroom because I find it uncomfortable compared to my Casper. I find the medium has become far too soft and unsupportive and uncomfortable on my back. Going back I wish it would have gone with a firmer model or perhaps a product which would've held up better. I reached out to Support and they informed me there's nothing they can do for me at this point so pretty disappointing after making such a large investment.

I have bought 4 mattresses from you. The first one bought in 2006 is still in our guest room and fantastic. The second one worked for 11 years and then you guys gave us credits to buy the two we have now. Also fantastic. My wife's mattress (we have split king) which is a medium is still great. Mine (firm) has been far less than impressive. But the worst of it is the dishonest way you “assess” damage. We did everything right. You refused our warranty claim because there are 2 pencil eraser sizes stains on the mattress cover (NOT on mattress. On mattress cover!!!). Your assessor said this is “water damage”. Complete and utter nonsense. Especially as the mattress sags on one side and the “water damage” is on the side with no issues.

We were initially very happy with our Tempur-Pedic ProAdapt Soft mattress—it was comfortable and felt like a great investment. However, after just a couple of years, it started to lose its shape and is now sagging in multiple areas. Since this seemed like a clear product failure, we filed a warranty claim. We provided all requested documentation, including photos showing proper support underneath the mattress and that we've consistently used a mattress protector as recommended at the time of purchase. Despite this, our claim was denied, citing improper care. This was extremely frustrating and honestly confusing, given that we've followed all care guidelines. It's hard to understand how that conclusion was reached based on the information provided. No expert came out to review the mattress they based this on a few images that to be looked exactly like the examples. For a product at this price point, I expected better durability and stronger support from the company in honoring their warranty. This experience has been very disappointing and has definitely changed my perspective. I would encourage others to look closely at warranty coverage and long-term performance before making a purchase. I would NOT recommend this product OR this company after this experience.

This is my second Tempur-pedic. I previously owned a Cloud. I don't think one can beat the quality. It is comfortable, firm (even though medium), with good body support. Scott was very helpful, professional and easy to work with. We appreciated John and Brady's quick and professional delivery.

I'm extremely disappointed with my Tempur-Pedic bed. I specifically chose this mattress and adjustable base setup because it's marketed as helping with comfort and sleep issues like sleep apnea, which was a major factor in my decision. After only four years of use, the mattress has significantly broken down in the middle—right where it's most affected by being propped up on the adjustable frame. This is especially frustrating because the entire system is designed and promoted to be used this way. I used the bed exactly as intended, regularly adjusting the base to improve my sleep. Instead of holding up, the mattress has lost its structure and support in a very noticeable way, making it uncomfortable and undermining the very reason I invested in it. To make matters worse, my warranty claim was denied due to a sweat stain. This makes no sense, as the breakdown is not even in the same area as the stain—it's in the section where the adjustable frame raises the mattress and where my body weight is concentrated. If the stain were truly the cause, the damage would be in that location, not in a completely different area. It feels like an excuse to avoid honoring the warranty rather than addressing a legitimate product failure. For a premium product that's supposed to be durable and supportive—especially for people dealing with sleep issues—this kind of deterioration in such a short time is unacceptable. I expected far better quality and longevity. Based on my experience, I will never buy another product from this company. Don't waste your money. TERRIBLE EXPERIENCE!!!

[This review was collected as part of a promotion.] I am about 140lbs and I was worried it would be to firm for me, but it's been a godsend for my back.

My wife and i had back-problem sleeping on our old mattress. Most nights we did not get well-rested sleep. But now we have been enjoying good night sleeps and we have no more back-problem, since we sleep on Tempur Pro-Adapt Firm mattress.

[This review was collected as part of a promotion.] Best purchase I've made - game changer! So comfy, so spacious, so much so I no longer have a "side" of the bed because I can sleep either way and not have any issue!

A good night's sleep each night, and knowing that whatever else may happen today at least I can sleep well tonight, has made me a much calmer, more positive person.

[This review was collected as part of a promotion.] I was having back pain before, did PT and everything but still having so much back pain. But this mattress took away like 80% of it so I can't say enough good things about it!