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Customer reviews for Westport Beige Fabric Upholstery and Wood Bench with Lower Storage Shelf for
Westport Beige Fabric Upholstery and Wood Bench with Lower Storage Shelf
4.5 out of 5 stars
stars
85 ratings62 reviews
  1. 5 stars68% (58)
  2. 4 stars22% (19)
  3. 3 stars5% (4)
  4. 2 stars2% (2)
  5. 1 star2% (2)

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Showing 1-10 of 62 reviews
Apr 5, 2023
tlb
5 out of 5 stars review

Verified Purchase

Just what we needed

Just what we needed for our master bedroom. I have been looking and everything was either cheaply made, cost way to much and then I saw this beautiful, steady bench. It could be used in living room, entry way, so many uses. We love it and it is a heavy piece of furniture.

Helpful?79PXGZ6ZPEDI13608854168
Jan 6, 2024
fl2010
5 out of 5 stars review

Verified Purchase

Great bench

I ordered the Westport Fabric Bench and I was pleasantly impressed with the construction and look of the bench. I placed it at the foot of my King size bed and it looks beautiful. The cushion on the bench is a little stuff but comfortable. The color is light and would look good with any decor. It was well packaged and delivered promptly. You do have to assemble the bench but it was very easy but did need 2 people to attach the top to the bottom.

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Jun 1, 2023
Susan
5 out of 5 stars review

Verified Purchase

Perfect for end of our bed.

Using this bench at end of bed which is king size. Love the length and sturdiness, it holds all of our extra pillows and comforter. This bench as it is well made and solid.

Helpful?79PXGZ6ZPEDI13608854168
Aug 25, 2024
bob
5 out of 5 stars review

Verified Purchase

Nice Bench

Well built with good materials. Just what we wanted.

Helpful?79PXGZ6ZPEDI13608854168
Sep 24, 2023
Shauna
5 out of 5 stars review

Verified Purchase

Sturdy

Very sturdy, true to color

Helpful?79PXGZ6ZPEDI13608854168
Nov 8, 2024
Mibi
5 out of 5 stars review

Verified Purchase

Perfect for my bedroom

Wasn’t put together. Beautiful quality!

Helpful?79PXGZ6ZPEDI13608854168
Feb 15, 2024
Jojomc
4 out of 5 stars review

Verified Purchase

Handy shelf/Well made

This is a well made upholstered bench. I was surprised at how nicely done the upholstery was done but I do wish the material was a more neutral shade. It definitely leans toward a brown/tan. The shelve underneath will come in handy for decorative bed pillows when it's time to sleep.

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Apr 2, 2023
Cathy
4 out of 5 stars review

Verified Purchase

Wood is a lighter color on website?

The wood color is much darker then the light color I thought I was getting.

Helpful?79PXGZ6ZPEDI13608854168
Mar 30, 2024
Sue
1 out of 5 stars review

Verified Purchase

Nice looking but too stiff to sit on

Planning on returning it. It arrived with a ding and although nice looking, it’s too stiff and uncomfortable to sit on.

Helpful?79PXGZ6ZPEDI13608854168
reply from Supplier Product Expert

Hi Sue, thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at 1-866-942-5362.

Jan 9, 2023
BeachBill
1 out of 5 stars review

Mostly Good - Poor Quality Assurance

One of the bench legs had a stripped thread on a hanger bolt (see the pictures) and I am having issues reaching the manufacturer to get a replacement. I would have normally provided a five star review had I not had issues with the manufacturer's inspectors and the subsequent lack of customer service. The materials and design of this bench appear excellent. When I opened the box everything looked to be in order. Once I tried to assemble the bench, I quickly discovered that one of the screw threads was completely stripped and I could not assemble it. Trust me on this... I did not strip the thread and the bench was packaged in a manner which suggests it came straight from the manufacturer (It was not damaged and returned to the store by another customer). My customer service experience has been very challenging so far. Nobody answers the phone number (866-942-5362) and, as a result, I cannot order the replacement part. When I eventually opted to have Whalen Furniture call me back ("...without losing my place in line"), I received a return call within 15 minutes but there was complete silence on the other end of the line. I recently sent the manufacturer an email, with the pictures I am providing as part of this review, to request a replacement part. Hopefully, this is an isolated incident and nobody else has to experience it. As strange as it may seem, for now, I will recommend this product to a friend based on what I have observed in the design and materials so far. Perhaps, my stripped thread experience is not normal.

Helpful?79PXGZ6ZPEDI13608854168
reply from Supplier Product Expert

Hello and thank you for choosing our product. We are confident the replacement part provide solve the issue and you are now fully enjoying your purchase. We appreciate you taking the time to bring this to our attention and your feedback. Thank you again!