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Sam's Club
Sam's Club
Customer reviews for Serta iComfort Elana 11.5" Firm Memory Foam Mattress for
Serta iComfort Elana 11.5" Firm Memory Foam Mattress
4.7 out of 5 stars
stars59 ratings59 reviews
  1. 5 stars81% (48)
  2. 4 stars14% (8)
  3. 3 stars3% (2)
  4. 2 stars0% (0)
  5. 1 star2% (1)
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Showing 11-20 of 59 reviews
Jun 2, 2025
Serta Gift Card Scam
1 out of 5 stars review

$300 gift card is a scam

I received my mattress nearly 3 months ago. The mattress is fine, but the $300 gift card seems to be somewhat of a scam. I contacted customer support today, and they said I need to reach out directly to Serta. Really?! We customers need to reach out to Sam's Club suppliers regardign an advertisement that Sam's Club highlights on the website? That seems a bit ridiculous. So... I called the number provided to me only to be told that department is in a team meeting, and then was hung up on. On top of everything, the person I was chatting about this to did not like my responses and basically ended the chat without resolution. I'm fairly certain she knew this is bogus and was ashamed of her inability to provide a good answer.

Helpful?13L1IQWO3MR013608461088
reply from Serta Team

Hi there, thank you for taking the time to review your mattress, we are sorry to hear that you are having some issues receiving your promotional gift card. Typically with these orders the gift cards are manually sent out within about 4-6 weeks of purchase. In many instances, the email confirmation can end up in spam, so we recommend checking there just in case it ended up there. Additionally you can reach out to (888) 802-2948 which is another team within our organization that can assist with this type of issue. We hope this helps!

Mar 14, 2026
Michael M
5 out of 5 stars review

Nice Firm Mattress

Mattress has a cooling feature that is great for folks who sleep hot. Replaced a good 10-year-old iComfort mattress.

Review from Serta
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Jan 11, 2026
Tina G
5 out of 5 stars review

Love this mattress!

Have an iComfort at our home in Florida and just bought one for my mom in California! She loves it! Thank you

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Jan 8, 2026
Frederick S
4 out of 5 stars review

Pretty Good

So far so good. My husband and I both suffer from back pain and it has helped us sleep better and wake up with less pain.

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Feb 15, 2026
Ed H
4 out of 5 stars review

Too new to tell

So far been comfortable and supportive

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Mar 8, 2026
Ronn B
4 out of 5 stars review

Comfortable

Comfortable on adjustable base.

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Jan 12, 2026
Raymond B
4 out of 5 stars review

So far so good

Very firm. Does hold body heat tho..get too warm. But over all we like it

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Jan 22, 2026
Angelo M
5 out of 5 stars review

thank you

Since our previous Sertas were good, we were glad to get these.

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Feb 7, 2026
John B
3 out of 5 stars review

great but cautious

I am worried with the adjustable base, I am developing a soft spot in the middle.

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Nov 4, 2025
Leonard D
5 out of 5 stars review

Comfort

Very comfortable mattress,

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