Hello M, We appreciate sharing your feedback on your Bentgo Chill Max Lunch Box. We understand how frustrating it is when it doesn’t keep your lunch cold for as long as expected. When used as recommended, the Bentgo Chill Lunch Box is designed to keep food cold for approximately 2–3 hours at room temperature. However, we understand that you were hoping it would stay cold for longer, and we truly appreciate you taking the time to share your experience with us. We’ll be sure to pass your feedback along to our team as we continue looking for ways to improve our products and better meet our customers’ needs. If you have any questions or additional concerns, please don’t hesitate to reach out. Thank you again for letting us know. Sincerely, Jessica Bentgo Support 657-275-3738 support@bentgo.com

Hello Daniel, Thank you for your feedback on your Bentgo Chill Kids Lunch Box. We’re sorry to hear that that it didn't meet your expectations. When used as recommended, the Bentgo Chill Lunch Box is designed to keep food cold for approximately 2–3 hours at room temperature. However, we understand that you were hoping for longer-lasting cooling, and we truly appreciate you sharing your experience with us. We’d be happy to share some helpful tips on using and caring for the lunch box to help maximize its cooling performance. We want to make sure you get the best experience possible with your Bentgo lunch box. You can reach us directly at support@bentgo.com or 657-275-3738, and having your order details handy will make it easier for us to assist you quickly. Thanks again for reaching out, we’re happy to help! Thank you, Jessica Bentgo Customer Support

Hello,<br /><br />Thank you for taking the time to share your detailed feedback with us. We are so glad to hear that you like the overall design and built-in ice pack feature of the Bentgo Kids Chill. At the same time, we are very sorry to hear about your experience with Sam&#39;s Club shipping, as well as your frustration regarding the tray design, sandwich space, and overall sizing compared to the older version.<br /><br />We take product design feedback seriously and will be sure to share your insights with our development team. We also want to make sure your experience with us is a great one, so please reach out to our Customer Support team directly at 657-275-3738 or support&#64;bentgo.com so we can look into ways to help.<br /><br />Thank you,<br />Jessica<br />Bentgo Support

Hi Sara, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your Bentgo Chill Mini Lunch Box not locking properly. We’d really appreciate the chance to make things right. If you're open to it, please reach out to our customer support team at 1-657-275-3738 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Support

Hello Becky, Thank you for sharing your feedback on your Bentgo Chill Kids Lunch Box. We’re sorry to hear that the strawberries leaked juice onto the rest of the lunch. We understand how frustrating it must have been to open the lunch box and find that the contents had spilled. We take feedback like this seriously and would appreciate the opportunity to learn more about what happened. All Bentgo products are backed by our warranty, and we’d be happy to help troubleshoot the seal or explore a replacement if needed. If you haven’t yet, please reach out to us at support@bentgo.com or 657-275-3738. Having your order details ready will help us assist you as quickly as possible. Your experience helps us better understand where we can improve. We truly appreciate you bringing this to our attention, Becky, and we hope to make this right for you. Thank you, Jessica Bentgo Customer Support

Hello Lilly, Thank you for sharing your feedback with us. We are sorry to hear that the Bentgo Chill Max Lunch Box feels too heavy and that the latch is difficult to close. We want to make sure you have a lunch box that is easy and comfortable to use. If you are looking for a lighter, more manageable option, we recommend checking out the standard Bentgo Kids Chill Lunch Box, which offers the same built-in cooling features in a more compact size. Please reach out to our customer support team directly at support@bentgo.com or by phone at 657-275-3738 so we can look into this issue and help find the best solution for you. Thank you, Jessica Bentgo Support