Hello, this is Denise from customer service. We are so grateful for your 4 Star review, thanks for sharing. We are glad to hear that your experience and satisfaction has been met.

Hello, this is Denise with customer service. Thanks for taking the time to share your feedback. We’re sorry your experience didn’t match your expectations. We would like the opportunity to investigate your feedback further and apologize for the issue you are having. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance.

Tommy,This is Crystal with customer service. We are very sorry that your experience did not match your expectations when it comes to the battery life. After reviewing your situation, we would like to send you a second replacement battery at no charge to you. I want to assure you that each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Thank you.

Hello, this is Denise from customer service. We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met.

Debbie,Thank you for leaving a 5 Star review. We are grateful for your kind words and glad your vac is easy to use and convenient for you. Crystal

Vixie,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you have enjoyed your pet vac. Our team works hard to ensure every customer has a memorable and satisfying experience, and it’s rewarding to know we hit that mark with you. Your feedback is truly valued and serves as motivation for us to continue delivering the best products and service. We look forward to welcoming you back and exceeding your expectations again in the future! If there’s anything we can do for you or if you have any suggestions, please don’t hesitate to reach out!

Jeff,<br />Thank you so much for taking the time to share your positive experience with us! We are glad to hear that you are enjoying your pet vac. Your feedback is valued and serves as motivation for us to continue delivering the best products and service! <br />Denise