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Sam's Club
Customer reviews for ePro Select Cordless Pet Handheld Vacuum with 3 Tools for
ePro Select Cordless Pet Handheld Vacuum with 3 Tools
4.1 out of 5 stars
stars245 ratings140 reviews
  1. 5 stars59% (145)
  2. 4 stars15% (37)
  3. 3 stars11% (27)
  4. 2 stars6% (14)
  5. 1 star9% (22)

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Showing 91-100 of 140 reviews
Nov 4, 2024
Posey
3 out of 5 stars review

Handheld vacuum

Decent suction. The attachments go on and off easily.I would like it if the vac had on/off switch if you touch it wrong way shuts off or turns on. Battery has to be attached just right or it doesn't work. Working in a small area in the car my wrist detached the battery several times.

Helpful?3SCXY0N0W18G13608311142
reply from Epro Team

Hello, this is Denise with customer service. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. If we can be of assistance, please email service@eproselect.com or call us at 877-858-3776.

Aug 25, 2024
DB_in_monterey _ca
4 out of 5 stars review

So Handy

I'm not in love with it, but it's adequate. Sorta bulky. It is great on pet hair on couches, pillows, other fabrics, especially when you have people dropping in short notice. My cats lay on my yellow slip cover sofa in the middle crease where the cushions meet and make it look black after 1 day. This has become such a time saver. I guess in a way I do love it. Lol

Helpful?3SCXY0N0W18G13608311142
reply from Epro Team

Hello, this is Denise with customer service. We are so grateful for your review. Thanks for sharing your thoughts and we are sure that you will learn to love it! We are glad to hear that your experience and satisfaction has been met.

May 14, 2024
Sara
3 out of 5 stars review

Verified Purchase

No extra attachments are available per merchant

Suction is nothing special. And per The merchant, no extra accessories are available. We purchased this cordless pet handheld vacuum for our RV. It came with a battery charger and 3 different attachments so we can only use it for spot cleaning and not to vacuum the floor because the 3 attachments provided are not long enough to vacuum the floor from a standing position. If you are looking for something more than a strong duster, this is not the vacuum for you.

Helpful?3SCXY0N0W18G13608311142
reply from Epro Team

Sara,<br />We are sorry that your experience didn&#39;t quite match your expectations. This particular vacuum is made to be a handheld vacuum, if you are looking for more of a stick vacuum, our EV2738 cordless vacuum would be a better option for you and can also be purchased at Sam&#39;s club. If you have further questions or need anything more, you may reach us anytime at service&#64;eproselect.com or 1-888-858-9100. Again, thank you for your feedback! <br />Denise

May 6, 2024
JC
1 out of 5 stars review

No worth the money... not even with a $130 off!!!

The online description lists the vacuum running time as 60 min, (pending suction mode and variable attachments). After charging the battery for about 12 hours I got less than 15 min. of running time on the medium setting. I called their customer support and I was told the vacuum has an actual running time of 45 min. on the lowest setting, 25 min. on the medium setting and just 10 min. of the high setting... where the 60 min. come from? The lowest setting has very little suction and it is mostly useless unless dealing with a very delicate item/surface. The middle setting gets some suction but still inadequate for most things I tried it on. The highest setting works well enough... but how much can one get done in 10 min. or under when it takes hours for the battery to re-charge? The vacuum is well constructed and otherwise a good choice, but with such small running time is simply useless.

Helpful?3SCXY0N0W18G13608311142
reply from Epro Team

Hello, this is Denise with customer service. We apologize that your experience did not match your expectations. Typically a full charge will last 45-60 minutes on the lower setting, 25 minutes on medium setting, and 10 minutes on turbo setting. I am sorry we failed to meet your expectations. If you have further questions or comments, please reach out to service&#64;eproselect.com or 1-888-858-9100.

May 17, 2024
bjones
1 out of 5 stars review

NOT WORTH THE MONEY EVEN ON SUPER SALE

advertises with 6 different attachments, none are included except for one. Battery is completely dead after 3 months despite following all charging instructions perfectly... so incredibly upset. Now the only option is to buy a new batter for ALMOST THE SAME AMOUNT AS WE PAID FOR THE VACUUM.

Helpful?3SCXY0N0W18G13608311142
reply from Epro Team

Hello, this is Denise with customer service. Thank you for reaching out and bringing this issue to our attention. This typo on the interior panel of our packaging slipped through our quality control processes in the printing process. We sincerely apologize for any confusion or inconvenience this may have caused. Rest assured, the contents of this model are accurately listed and featured in the images of the product description online as well as the other components of the packaging. Please contact us at 1-888-858-9100 to see how we can help resolve this matter. Thank you.

Aug 13, 2024
Not Now
1 out of 5 stars review

Verified Purchase

N/a

Driver left package on front lawn and it's visible to anyone that by and can easily be stolen

Helpful?3SCXY0N0W18G13608311142
reply from Epro Team

Hello, this is Denise with customer service. We are sorry that your package was left on the front lawn and thank you for your feedback. We hope that your handheld vacuum is performing as it should and that your satisfaction has been met. Please contact us at service&#64;eproselect.com or call our team at 1-888-858-9100 if you need anything further.

Feb 27, 2024
Gayla
3 out of 5 stars review

Verified Purchase

Weak suck up

doesn't have alot of sucking power

Helpful?3SCXY0N0W18G13608311142
reply from Epro Team

Gayla,<br />Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please email us at service&#64;eproselect.com or call us at 1-888-858-9100 so that we can resolve the issue promptly. <br />Crystal

Oct 26, 2024
Kmar
3 out of 5 stars review

Not impressed

I purchased this to have a more mobile handheld vacuum for doing small jobs. I'm disappointed in how short the battery stays charged for. It does have good suction, but full charge only lasts about 20 minutes

Helpful?3SCXY0N0W18G13608311142
reply from Epro Team

Hello, this is Denise with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty and we are here and ready to help! Please contact us at service@eproselect.com or call us at our new toll-free number 877-858-3776.

Jun 13, 2024
LoveAdks
3 out of 5 stars review

Box label is wrong

I can't yet say how well it works nor how accurate the battery life is. What I'm dismayed by is that Sam's Club hasn't noted for prospective purchasers exactly what the attachments are that come with the vacuum, and added a notice that the box may (INACCURATELY) state that this is an “extra special value with 6 bonus accessories” when in fact it comes with 3 basic accessories. In the box you will find the vacuum, battery, charger, a crevice tool, a brush tool, and a motorized brush head. I almost didn't buy this because I couldn't find clarification regarding what was actually included. Time and use will determine if it runs as it should.

Helpful?3SCXY0N0W18G13608311142
reply from Epro Team

Hello, this is Denise with customer service. Thank you for reaching out and bringing this issue to our attention. This typo on the interior panel of our packaging slipped through our quality control processes in the printing process. We sincerely apologize for any confusion or inconvenience this may have caused. Rest assured, the contents of this model are accurately listed and featured in the images of the product description online as well as the other components of the packaging. Please contact us at 1-888-858-9100 to see how we can help resolve this matter. Thank you.

Mar 2, 2024
TPS
3 out of 5 stars review

Verified Purchase

Different kinda vacuum

It's works well. Good power. Strange build. Lil awkward size. Bulky, Big.

Helpful?3SCXY0N0W18G13608311142
reply from Epro Team

Hello, this is Denise with customer service. Thank you for bringing this matter to our attention. I am very sorry we failed to meet your expectations with this being bulky and awkward. We will definitely pass this suggestion along to our development team for future models. Please contact us at service&#64;eproselect.com or 1-888-858-9100 if you need anything further or have additional suggestions.