Hello, this is Denise with customer service. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. If we can be of assistance, please email service@eproselect.com or call us at 877-858-3776.

Hello, this is Denise with customer service. We are so grateful for your review. Thanks for sharing your thoughts and we are sure that you will learn to love it! We are glad to hear that your experience and satisfaction has been met.

Sara,<br />We are sorry that your experience didn&#39;t quite match your expectations. This particular vacuum is made to be a handheld vacuum, if you are looking for more of a stick vacuum, our EV2738 cordless vacuum would be a better option for you and can also be purchased at Sam&#39;s club. If you have further questions or need anything more, you may reach us anytime at service&#64;eproselect.com or 1-888-858-9100. Again, thank you for your feedback! <br />Denise

Hello, this is Denise with customer service. We apologize that your experience did not match your expectations. Typically a full charge will last 45-60 minutes on the lower setting, 25 minutes on medium setting, and 10 minutes on turbo setting. I am sorry we failed to meet your expectations. If you have further questions or comments, please reach out to service&#64;eproselect.com or 1-888-858-9100.

Hello, this is Denise with customer service. Thank you for reaching out and bringing this issue to our attention. This typo on the interior panel of our packaging slipped through our quality control processes in the printing process. We sincerely apologize for any confusion or inconvenience this may have caused. Rest assured, the contents of this model are accurately listed and featured in the images of the product description online as well as the other components of the packaging. Please contact us at 1-888-858-9100 to see how we can help resolve this matter. Thank you.

Hello, this is Denise with customer service. We are sorry that your package was left on the front lawn and thank you for your feedback. We hope that your handheld vacuum is performing as it should and that your satisfaction has been met. Please contact us at service&#64;eproselect.com or call our team at 1-888-858-9100 if you need anything further.

Gayla,<br />Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please email us at service&#64;eproselect.com or call us at 1-888-858-9100 so that we can resolve the issue promptly. <br />Crystal

Hello, this is Denise with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty and we are here and ready to help! Please contact us at service@eproselect.com or call us at our new toll-free number 877-858-3776.

Hello, this is Denise with customer service. Thank you for reaching out and bringing this issue to our attention. This typo on the interior panel of our packaging slipped through our quality control processes in the printing process. We sincerely apologize for any confusion or inconvenience this may have caused. Rest assured, the contents of this model are accurately listed and featured in the images of the product description online as well as the other components of the packaging. Please contact us at 1-888-858-9100 to see how we can help resolve this matter. Thank you.

Hello, this is Denise with customer service. Thank you for bringing this matter to our attention. I am very sorry we failed to meet your expectations with this being bulky and awkward. We will definitely pass this suggestion along to our development team for future models. Please contact us at service&#64;eproselect.com or 1-888-858-9100 if you need anything further or have additional suggestions.