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Customer reviews for Wellness By Design Lumbar Support Manager Chair, Assorted Colors for
Wellness By Design Lumbar Support Manager Chair, Assorted Colors
4.6 out of 5 stars
stars740 ratings339 reviews
  1. 5 stars76% (559)
  2. 4 stars14% (103)
  3. 3 stars5% (36)
  4. 2 stars2% (14)
  5. 1 star4% (28)
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Showing 131-140 of 339 reviews
Jun 30, 2021
BrookeM81
5 out of 5 stars review

Best chair I've had

I bought this chair over a year ago, after having yet another cheap one break on me. I have ankylosing spondylitis and spend hours at a time working in my chair, so something with good lumbar support and good shock support are imperative. This chair has survived daily abuse and a move and is still as strong and supportive as ever. I can't say enough good things about it. My husband wants one of his own now!

Helpful?568SEF2VJ6VL13608211900
Oct 4, 2022
Ares96
2 out of 5 stars review

Aesthetically pleasing and comfortable,not durable

The chair performed wonderfully for the 1st year, but it started to crack around the front portion, especially in areas where pressure is applied often over time. These days I manage by applying leather conditioner and fabric adhesive periodically, something I shouldn't have to. At the least, it should've been mentioned.

Helpful?568SEF2VJ6VL13608211900
reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Mar 5, 2023
Peter
1 out of 5 stars review

Terrible durability

I bought this in 2022. Within a month, the stitching began to detach in the front left corner. I took pictures and sent it to Wellness By Design to make a warranty claim. They have not responded for months. In the time since, the stitching began to detach more and more and now it's quickly coming apart. The arm rests have also began to crack and tear as well, in the time since emailing them about the cushion tears. I had a previous Wellness By Design chair for a few years and it held together better than this did. This has quickly approached the condition of my years-old chair within a few months! Bad quality product and bad customer support.

Helpful?568SEF2VJ6VL13608211900
reply from True Customer Service

Thank you for your feedback, I am sorry to hear that you have problems with the stitching on your chair. I am not sure what contact information you have, but please contact our customer service department at 800-379-9773. Representatives are available live Monday through Friday during PST business hours and can help with a warranty replacement. You can also email service@trueinnovations.com but please note that the response can take up to 48 hours.

Aug 2, 2020
BrendaK
2 out of 5 stars review

Not for sensitive rear-ends

This chair looks so comfortable in the picture. However, after sitting on it for less than 30 minutes, my rear-end was very sore and my back hurt. I tried the chair for several days, but I just couldn't get comfortable. At this price point, I would expect the seat to be more comfortable. I had to return this. I gave it two stars rather than one because it does look nice.

Helpful?568SEF2VJ6VL13608211900
Aug 5, 2020
aaron101
1 out of 5 stars review

Very cheaply made

The chair was great for about a week. The "3D" back support then broke on one side. The chair then was useable, but provided poor support. Within a few weeks the remaining connection broke and the chair is now worthless. I wouldn't expect such a cheap design for a chair of this price. I tried to upload photos but was unable.

Helpful?568SEF2VJ6VL13608211900
Mar 3, 2022
Jason
2 out of 5 stars review

Verified Purchase

OK, but not nice

Cheaply made. Overall quality, fit and finish was not what was expected.

Helpful?568SEF2VJ6VL13608211900
reply from Supplier Response

Hello Jason, we are sorry to hear that you were unsatisfied with the chair you purchased. We value your comments as we are always looking to improve our products and are interested in finding out how we can make this right. Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773.

Apr 3, 2021
Hank702742
4 out of 5 stars review

Verified Purchase

Money will spend

Easy to assemble, good quality, confortable.

Helpful?568SEF2VJ6VL13608211900
Nov 9, 2022
jchoward54
4 out of 5 stars review

Verified Purchase

Good chair with great back support.

Comfortable chair, easy to put together. So far one of the better chairs I have sat in.

Helpful?568SEF2VJ6VL13608211900
Aug 29, 2021
MaryLee
4 out of 5 stars review

Verified Purchase

Quality product

Well constructed. Sits a little bit too upright for me. Would like a bit more give to leaning back.

Helpful?568SEF2VJ6VL13608211900
Dec 21, 2022
Bob
4 out of 5 stars review

Verified Purchase

Comfort and Support

I have back and shoulder problems. This chair feel good.

Helpful?568SEF2VJ6VL13608211900