Customer reviews for Samsung 2.1 cu. ft. Over-the-Range Microwave forMember photos
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Irritating Bespoke microwave, oven & frig
The auto cook time selections printed on the oven are odd. Hot dogs? Brown rice? Brown and white rice have different cook times. There is more, but I am sure I don't have room. The permanent selections are odd. There's no selection for bacon. No additional cooking time instructions anywhere for frequently cooked items. The most irritating thing is the LIGHTS - YOU CAN NOT SEE THE SELECTIONS. There are no lights on the buttons. I have to use a flash light. Don't get me started on the Samsung stove. Just know if you cook on the stove and bump the select button you will keep turning on the oven while frying. ABSOLUTELY IRRITATING. However, I love that the microwave is quiet, love how efficient it cooks once you figure out. I only use defrost and autocook. The airfryer and airfryer tray on the oven is fantastic, but the oven on button needs a lock out. One other item. I love the space in my 29 sqf refrigerator and flex drawer is a dream. The bespoke oven and bespoke stainless steel doors are a nightmare to keep clean. I bought the product they recommended and it is always smeared and we don't have children. So many pluses, but these items irritate me daily. I would have chosen differently for the reasons above as the stainless also scratches easily. Stickers hide the scratches on picture.
Diesel, sharing your observation with the microwave matters. Allow us to help. Please refer to your user manual for the guide on how to use the auto-cook feature of your microwave. Turn to pages 23 to 28, "Auto Cook." User Manual https://downloadcenter.samsung.com/content/UM/202502/20250214160226972/O_01._IB_FULL_ME7500D_GOOD_ME21DG6300SR_AA_AC_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150984291) to help our team pull up your information. Have a great day. ^Camille
Great microwave
[This review was collected as part of a promotion.] This microwave does everything plus more. With the convenience of connecting to all your appliances and phone to start it when you need it is one of the best features. The overall performance and the capacity it can hold is the perfect size for my family
Wonderful Microwave
[This review was collected as part of a promotion.] This Microwave is great it is the right size for my needs, and I was able to connect with phone easy through the QL, the features are great easy to understand, the finish is easy to keep clean, I love the performance this microwave is the BEST.
Capacity and Performance
[This review was collected as part of a promotion.] This is the second Samsung microwave we have purchased. We were happy with the first one and so far we are happy with the second one. This model is an over the stove model and the exhaust fan is very good.
Samsung microwaves are garbage
The microwave lasted 1 months, lost all power, and functionality. I called Samsung warranty department 2 weeks ago, in the last 2 weeks they have created 3 and currently creating the 4th ticket to have my microwave repaired. the 1st ticket they canceled. the 2nd ticket, even though a repair man never showed up from ARES LLC on the day and time they said they would, was closed as completed. the 3rd ticket was created 3 days ago, and no one from the expedited department bothered to call me to resolve the issue, now they are creating a 4th ticket for the same department to call me. go with a different brand!!!
Hi there, <br /><br />We understand how frustrating it must be to have your Samsung microwave lose power and functionality after just one month of use, and to experience repeated delays and confusion while trying to schedule repairs. It’s completely understandable to be concerned about the repeated tickets and lack of timely follow-up, and we appreciate you sharing these details so we can help you move forward with support. <br /><br />For assistance with your microwave and to help ensure a repair or care option is arranged, please reach us through the channels below: <br /><br />1. Facebook Messenger: http://m.me/samsungsupport <br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 <br />3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us <br /><br />When you message us, please provide us with this reference number (1151410764) to help our team pull up your information. <br /><br />Thank you. <br /><br />^Camille
Great microwave
[This review was collected as part of a promotion.] Absolutely love the space in this microwave and its options. Performance is great. Easy to clean. Simple to use. Really like the smaller profile on this microwave because it gives more open space over the stove.
Failed to install after full 2 attempts.
I do not bother to write reviews anymore just to get canned AI generated replies from vendors saying to contact them to get things "addressed". Samsung, RXO are a complete train wrack on the appliances. RXO failed to install twice blaming "design" from Samsung, Samsung says RXO is to blame. Sam's Club took the microwave back but I had to carry 70 pound giant box into the club... not sure what happened to Sam's choice of installers, hope they did not go to the lowest bidder only...
Hello there, <br /><br />Thank you for choosing Samsung for your microwave needs. We're sorry to hear that your microwave was not installed twice, which is why the microwave was taken back by the retailer. We would love to work with you in the future.<br /> <br />Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.<br /> <br />Have a great day.<br /> <br />^Camille
Nice Microwave , but my main board blew 2 months
[This review was collected as part of a promotion.] The main board on this unit went bust within 2 months of the purchase. I have a whole home surge protector. The only redeeming thing was the warranty experience from Samsung, it was flawless. After the board was replaced the unit has been working as promised.
Hi there, \n\nThank you for sharing your experience with us. We’re glad to hear the warranty service went smoothly, and we appreciate your feedback regarding the main board issue. \n\nIf you have any further concerns or need additional support with your microwave, please don’t hesitate to contact us through the following channels so our team can assist you: \n\n1. Facebook Messenger: http://m.me/samsungsupport \n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us \n\nWhen you message us, please provide us with this reference number (1150954314) to help our team pull up your information. \n\nThank you. \n\n^Camille
I like the features but it is very loud!
[This review was collected as part of a promotion.] The unit has some good features but it is very loud when running. The side panels are thin and vibrate added to the noise. Top of door panel has bent making door noise and restricts door movement.
Hello Marc, We appreciate you sharing your experience with your microwave and understand how distracting it can be when the unit produces excessive noise during operation. We’d like to help you resolve this concern so you can enjoy your appliance’s features more comfortably. Please follow the steps in the guide below that best match the type of noise you’re hearing. Be sure to click on the embedded links within the guide for additional details and support. Samsung microwave is making unusual noises https://www.samsung.com/us/support/troubleshooting/TSG01001968/ Should you need further assistance, you may reach us through the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151189171) to help our team pull up your information. Thank you. ^Camille
Can't get it shipped to me...
I have no idea if this microwave is good since I can't get it delivered to my house... Our old microwave broke. When we ordered this, it said it would arrive 6 days before Thanksgiving. Then the horrible shopping company rxo called and said they can only deliver it by the day after Thanksgiving. Good enough so we can heat up leftovers. Then we get a text mid day when it was supposed to be delivered for them to say they can't deliver it. Then they call Saturday and I miss the call and I call back within one minute to just get a message saying they are only open Monday through Friday... So I call back Monday and schedule for Tuesday delivery. Just to then get another text that they can't deliver it. So I'll have to call again to just get them to lie about when they can deliver it again. Maybe someday I'll get a working microwave...
Dear Valued Sam's Club Client, We understand your frustration about your overall delivery experience. Don't hesitate to contact our Sam's Club customer service department at P. 1-800-749-5367 Mon-Fri 8:00 AM- 11:00 PM EST Sat 9:00 am- 9:00 pm Sun 12:00 pm-7:00 pm EST should you need to follow up on the microwave delivery date. They can answer your question or transfer you to your local store.Thank you!-Angelica