Hi Dalton, We appreciate the time you took to let us know about your dishwasher concerns. Let us provide the details you need. Here is a guide to help you with the dishwasher rack that does not stay when loaded. Please turn to page 51 (Has a bent upper rack after dishes are loaded) of the user manual. User manual: https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf As for the leaking and poor cleaning performance, kindly refer to the links below. Kindly select the option that best describes your experience. Please note that there are hyperlinks you can click, which will give you additional information. Samsung dishwasher is leaking or has a leakage error code: https://www.samsung.com/us/support/troubleshooting/TSG01001021/ Dishwasher cycle ends before dishes are clean: https://www.samsung.com/us/support/troubleshoot/TSG10000118/ Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151349773) when you message us so our team can retrieve your information. Thank you. -Kimberly

Hi brokeredphone, Using your dishwasher overnight is a great way to save time and keep things quiet, and choosing the right detergent helps too. One of the downloadable options for your unit is the Night cycle, designed for quieter washing. You can use any standard dishwasher detergent with it, just make sure to avoid other types of soap, since they can create too much foam and affect performance. You can check pages 23–25 of the user manual for guidance on how to use detergent properly: https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf If you need further assistance, you can connect with us through any of the options below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152572489 ready when you contact us so we can assist you quickly. Samsung truly values your business. Jeffrey Samsung Care

Hi brokeredphone, Thank you for sharing your feedback. We’d love to connect with you and learn more about your experience so far, and share a few helpful options. You can reach us anytime through any of the channels below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152656087 ready when you contact us so we can assist you quickly. Samsung truly values your business. Jeffrey Samsung Care