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Customer reviews for Samsung Top Control Dishwasher with AutoRelease Dry for
Samsung Top Control Dishwasher with AutoRelease Dry
4.4 out of 5 stars
stars
518 ratings518 reviews
  1. 5 stars73% (377)
  2. 4 stars14% (74)
  3. 3 stars3% (18)
  4. 2 stars2% (12)
  5. 1 star7% (37)

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Showing 11-20 of 518 reviews
Sep 3, 2025
Reviewer name: Deb from NE
1 out of 5 stars
1 out of 5 stars review

DO NOT BUY OURS CAME BROKE

DO NOT BUY THIS DISHWASHER. IT CAME BROKE. AND WARRANTY IS AWFUL. WE HAVE BEEN SITTING W A BROKEN USELESS DISHWASHER FOR OVER 3 WEEKS. THE "WARRANTY VENDOR" HAS BEEN A JOKE. FINALLY, GOT AN APPT ... TOOK OFF W9RK, WAITED ALL DAY FOR TECH AND AT 4:15 CALLED TO SAY THEY WERENT COMING. "WARRANTY VENDOR" NOW SAYS ITLL BE ANOTHER WEEK AND THEYLL CALL TO SET SOMETHING UP FOR THE REPAIR. DO NOT BUY SAMSUNG.

Review from Samsung US
Helpful?11PZ9UZ9HTBD13608208314
reply from SEA Care

Hello Deb from NE, We understand how frustrating it is to receive a new but damaged dishwasher. Let us help get you an appointment. Don't hesitate to contact us using the options listed below, as we are eager to help you in the best way we can 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number (1150613160) to help our team locate your information when you message us. Have a great day. -John

Aug 18, 2025
Reviewer name: CleanKitchenFan
5 out of 5 stars
5 out of 5 stars review

Super Quiet & Looks Awesome

[This review was collected as part of a promotion.] This dishwasher is seriously impressive. First off, it looks amazing—really clean and modern with the white glass finish. It's also super quiet, which I didn't realize would make such a difference. I can run it while watching TV and not even notice it's on. The StormWash feature is legit—my dishes come out sparkling even when I don't rinse them first. I also love that the door pops open at the end to help with drying. Setup was easy, and it connects to my smart home stuff without any hassle. Definitely happy with this purchase!

Review from Samsung US
Helpful?11PZ9UZ9HTBD13608208314
Apr 4, 2026
Reviewer name: Istvan
1 out of 5 stars
1 out of 5 stars review

Bad service

Dishwasher seems okay, but terrible installation service. First the installer asked me where the water line goes. Then installed the machine with the front sticking out and not stable. When I confronted, he tried to tell me that it needs to be like this because the machine locks during operation and I will not be able to turn off. I have never heard such thing so we tested at this was not correct of course, you can just open the door and it stops. He kept saying this is the best he can do, my cabinet is wrong, the installation kit is not enough, etc. so I said I will fix it myself and he left. Upon inspection, it turned out he put the screw in the wrong hole of the braces so he was not able to push the dishwasher back. He also snapped off the head of the first screw and put another one right next to it. He used some old screws I left on the countertop. Caused some damage to the cabinet too and told me I should go to HD to buy putty... The worst part: as I did not trust him at this point, I checked the electrical connection and turns out he installed the power cable without the connector so it was already sticking out of the box and could have disconnected. This is a shock hazard and a serious violation! I reported this to the company but they only offered a call back. Letting amateurs install appliances is a crime. He also took the connector and the rest of the screws so I have to somehow remove the snapped off screw and go buy a cable connector. I told the person on the phone to bring these back to me ASAP but he just said he will try to get in touch with the local facility and they will not pay for it if I buy one. I usually do installations myself but this time I had a lot on my mind so I thought once I paid for it, why not save some time and work. Now I know, thanks! Please, change delivery service before you kill someone.

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Helpful?11PZ9UZ9HTBD13608208314
reply from Samsung

Hi Istvan,<br /><br />Proper and safe installation matters, and we’re grateful that you shared these details to help us understand your experience.<br /><br />Because the installation and service coordination you described were handled through the retailer, the best next step is to work directly with Sam’s Club so they can review the installer’s work, address any follow-up needs, and handle items related to the installation service.<br /><br />You can reach Sam’s Club Customer Support at 1-888-746-7726.<br /><br />If you ever need to reach out to Samsung, please include this reference number (1152347321).<br /> <br />We value your business.<br /> <br />Geraldine<br />Samsung Care

Mar 11, 2026
Reviewer name: CoffeeJitters
2 out of 5 stars
2 out of 5 stars review

Stylish, but wet

[This review was collected as part of a promotion.] The washer looks great! No fingerprints! It cleans well! It was easy to set up! BUT the drying is where the issue is! It leave everything so wet no matter what I do. Because of the drying issue I don't recommend this washer.

Review from Samsung US
Helpful?11PZ9UZ9HTBD13608208314
reply from Samsung

Hi CoffeeJitters, It’s nice to hear that the unit looks great, cleans well, stays free of fingerprints, and was easy to set up. We also understand your experience when it comes to the drying results. This model uses condensation drying, where hot water turns into steam during the cycle. As the interior cools, moisture collects on the stainless steel walls instead of staying on your dishes, helping them dry naturally. You may refer to the guide below for more details: https://www.samsung.com/us/support/troubleshoot/TSG10007201/ If you need further assistance, you can connect with us through any of the options below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152517767 ready when you contact us so we can assist you quickly. Samsung truly values your business. Jeffrey Samsung Care

Dec 30, 2025
Reviewer name: Matthew
1 out of 5 stars
1 out of 5 stars review

Terrible Product!

This is a bad product. It started having issues before the first year of owning it. I called to get it fixed and they managed to get it to limp past the warranty. Now I have owned it for a year and a half. It gives the 5C code every wash which means it isn't draining right, but even prior to that it left food on the dishes. Now, it wasn't food that was on there before, but rather food from the water that it shot and then dried onto the dishes. This dishwasher is worse than not washing dishes. It makes them dirtier. It is a complete waste of money.

Review from Samsung US
Helpful?11PZ9UZ9HTBD13608208314
reply from Samsung Care

Hello Matthew, We know that dealing with a dishwasher displaying an error code can be disappointing. We're here to help. SC means "Drain error". Below is a troubleshooting link detailing the dishwasher error codes. Select "SC/SE" for the suggested troubleshooting steps. You may also check the attached hyperlink for helpful tips when the dishwasher does not drain. Samsung dishwasher is displaying an error code: https://www.samsung.com/us/support/troubleshoot/TSG10004499/ Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1151729079 to help our team pull up your information when you message us. Thank you. -Angelica

Feb 20, 2026
Reviewer name: Mudester
5 out of 5 stars
5 out of 5 stars review

Overall Solid Product

[This review was collected as part of a promotion.] Does a great job all around. Love the AutoRelease feature, I typically plan to start the load after dinner and then by morning everything is finished and all the dished have dried. There is also a short cycle setting that does a load in around an hour. Other brands typically have wash times starting at at least 2 or 2 1/2 hours.

Review from Samsung US
Helpful?11PZ9UZ9HTBD13608208314
Mar 8, 2026
Reviewer name: Disappointed
1 out of 5 stars
1 out of 5 stars review

Total FAIL/ discontinued parts--owned just 2 yrs!

I am a designer and have a Samsung business account. I have purchased the Bespoke refrigerator, and one of the 2023 versions of this dishwasher. have referred many, many people to buy the pieces from the Bespoke line. I bought this dishwasher a little over two years ago, Of course the warranty expired at 2 years. The repairperson said the parts for my particular model are already discontinued!!!!! So I need to buy a new dishwasher 27 months later!!! While I absolutely love the look of the appliances, so unique with the glass doors. As someone in the design and trade industry especially, recommending appliances to clients and friends. I am extremely, utterly disappointed in the brand now. There is a colossal lack of ethics and business responsibility to customers.

Review from Samsung US
Helpful?11PZ9UZ9HTBD13608208314
reply from Samsung

Hi Disappointed, we can see how important it is for your dishwasher to deliver consistent, long-term performance, especially when it’s part of a larger design you’ve shared with others, and it’s great to hear the Bespoke design and glass finishes have stood out in your experience. We’d like to take a closer look at your unit, and connecting with Samsung Care allows us to review available support options and help guide the next steps. Please have reference number 1152518031 ready to help move things along. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung appreciates your business. Khristine Samsung Care

Feb 23, 2026
Reviewer name: Modern GrandMom
5 out of 5 stars
5 out of 5 stars review

Great Machine

[This review was collected as part of a promotion.] The Machine is amazing blows my last machine out the water (literally!) The clean is unmatched squeaky-clean dishes every time. I waited a few weeks so I could give a fair and honest review, and I must say I am impressed. I love all things smart, so this fits right into my smart home. I also have al Samsung devices and appliances its great seeing everything working on my phones Smart Things App. Its super quiet as well, which really helps in my open living space. and it holds all my dishes with ease as it has multiple load options. This is by far the best Dishwasher I have ever owned.

Review from Samsung US
Helpful?11PZ9UZ9HTBD13608208314
Mar 9, 2026
Reviewer name: LisaLovesBags
3 out of 5 stars
3 out of 5 stars review

No heating element

Although I purchased this dishwasher for it's looks and to fit in with the rest of our Bespoke appliances, I wish I noticed the lack of a heating element. Our dishes are constantly wet when removed, even overnight and even with the auto open activated, and it's not what I was expecting. The dishwasher is super quiet, the third upper race is convenient and the dishes are consistently clean, but I just can't get past having to manually dry the dishes every day. I can't say I'd recommend this product to a friend.

Review from Samsung US
Helpful?11PZ9UZ9HTBD13608208314
reply from Samsung

Hi LisaLovesBags, It’s great that your dishwasher fits perfectly with your Bespoke setup. It’s also nice to hear it runs quietly and does a good job cleaning your dishes. We also understand your experience when it comes to the drying results. This model uses condensation drying, where hot water turns into steam during the cycle. As the interior cools, moisture collects on the stainless steel walls instead of staying on your dishes, helping them dry naturally. You may refer to the guide below for more details: https://www.samsung.com/us/support/troubleshoot/TSG10007201/ If you need further assistance, you can connect with us through any of the options below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152517765 ready when you contact us so we can assist you quickly. Samsung truly values your business. Jeffrey Samsung Care

Feb 20, 2026
Reviewer name: Gus Gus
5 out of 5 stars
5 out of 5 stars review

Great First Dishwasher

[This review was collected as part of a promotion.] Honestly, this product has been great, at least in my experience. I've never owned a dishwasher before, so I don't have much to compare it to, but I've been very happy with it. The noise level is low and it cleans the dishes well. The only issue I ran into was a drainage problem. After inspecting it, I found that the drain pump cover had fallen out of place, which triggered an error code. Once I replaced it, the problem was immediately resolved, and the dishwasher has been working perfectly since. Samsung was also very helpful and responsive when I needed support. Aside from that small hiccup, I've had a great overall experience. I'm also very favorable toward Samsung because I purchased several appliances during Black Friday, and by bundling everything together this dishwasher ended up being free for me. If you can wait, Black Friday deals are definitely worth considering.

Review from Samsung US
Helpful?11PZ9UZ9HTBD13608208314