We're sorry to hear that this has been your experience with our Heavy Duty Wet cloths, Margaret. We can assure you that they've been through many quality checks to ensure that you can use them with ease, and that a lot of thought went into their design. We'll be sure to share your comments with our team. As well, we'd like to learn more. Please give us a call at (800) 214-8734 when you have a chance.

Thanks for sharing your experience with your Swiffer Sweeper Heavy Duty Multi-Surface Wet Cloth Refills, with Lavender scent. We assure you, when your package left our factory, and headed to your local Sam's Club, they were in the condition we both we expect. We'd be happy to help you further with this, so you'll get the full value of your purchase. Our number is 1 (800) 214-8734, and we're here Mondays through Fridays, from 9 AM to 6 PM, EST.

Hello Joel! We sincerely apologize for the difficulties you've encountered while trying to obtain our Swiffer Sweeper Heavy Duty Multi-Surface Wet Cloth Refills, Lavender Scent. In order to resolve this issue we recommend contacting Walmart at the number 1-800-925-6278. If you require additional assistance feel free to contact us at the number (800) 742-9220 and our team will be more than happy to help you. Have a nice day.

We're sorry to hear this, Susan, since our products go through strict quality checks to ensure that they reach you in the best possible condition. We'd like to learn more, so please give us a call at (800) 214-8734 when you can.

We're sorry to hear that you feel this way, since our Wet cloths go through many quality checks to ensure that you can enjoy an effective clean with ease. We'll be sure to share your comments with our team. As well, we'd like to learn more about your experience and see how we can best help further. When you're able, please give us a call at (800) 214-8734.