We're sorry this was your experience, Terri, as our Wet cloths go through strict quality checks to ensure they reach you in the best possible condition. As well, our Wet cloths have been tested to be safe for laminate flooring. We'd like to learn more and see how we can best assist you, so please give us a call at (800) 214-8734.

We&#39;re very sorry this happened with your purchase. Our packages are designed to withstand a certain amount of wear and tear. We do our best to ensure that every product arrives to you in good condition. Even so, plastic packaging may become damaged or break if it&#39;s dropped, especially if it lands on a seam or corner. While there can be some occasional damage to our packages during shipping, this is not the norm, and we appreciate you reaching out. Our Swiffer Team would like to gather details to see how we can further help. Please give us a call at 1-800-214-8734 from 9AM -- 6PM EST Monday -- Friday.<br />

We&#39;re sorry this has been your experience, Doug, since our Wet cloths go through many quality checks to ensure they reach you in the best possible condition. We also a put a lot of thought into our packaging. We&#39;ll be sure to share this with our team, and we&#39;d be happy to look into this further for you. Please give us a call at (800) 214-8734 when you have a chance.

We&#39;re sorry that this was your experience, Sandra, since our Heavy Duty Wet cloths have gone through many quality checks to ensure that you can use them with ease. We&#39;ll be sure to share this with our team. We also recommend making sure the green strip on the cloths is around the edge of the Sweeper head, and not on the floor, as this will make sure that there&#39;s enough material to tuck into the grippers. We hope this helps, and we&#39;d be happy to learn more and assist further. Please give us a call at (800) 214-8734 when you can.

Hello Joel! We sincerely apologize for the difficulties you&#39;ve encountered while trying to obtain our Swiffer Sweeper Heavy Duty Multi-Surface Wet Cloth Refills, Lavender Scent. In order to resolve this issue we recommend contacting Walmart at the number 1-800-925-6278. If you require additional assistance feel free to contact us at the number (800) 742-9220 and our team will be more than happy to help you. Have a nice day.

While we're glad that you're enjoying a great clean, we're sorry that this has been your experience with the cloths not staying attached. We can assure you that our Wet cloths go through many quality checks to ensure that you can use them with ease, and your feedback will be shared with our team. We suggest making sure the green strip is around the edge of the Sweeper head, and not on the floor as mopping, as this will ensure that there's enough material to tuck into the grippers. Also, make sure to use both hands while mopping so that the downward pressure helps keep the Sweeper head flat. We hope this helps, and we'd like to learn more about your experience. Please give us a call at (800) 214-8734 when you can.

We&#39;re sorry to hear that this has been your experience with our Heavy Duty Wet cloths, Margaret. We can assure you that they&#39;ve been through many quality checks to ensure that you can use them with ease, and that a lot of thought went into their design. We&#39;ll be sure to share your comments with our team. As well, we&#39;d like to learn more. Please give us a call at (800) 214-8734 when you have a chance.