Hi Linda! Thank you for sharing your experience with the Swiffer Sweeper Heavy Duty Multi-Surface Wet Cloth Refills. We sincerely apologize for the damaged condition of your order arrived in. We are committed to ensuring our products arrive in perfect condition. Please contact Sams Club customer service directly at 1-888-746-7726 for assistance with this specific order. For further assistance with Swiffer products, you may also reach us at 1-800-742-9220. We will be happy to help!

We're sorry this has been your experience, Doug, since our Wet cloths go through many quality checks to ensure they reach you in the best possible condition. We also a put a lot of thought into our packaging. We'll be sure to share this with our team, and we'd be happy to look into this further for you. Please give us a call at (800) 214-8734 when you have a chance.

We&#39;re very sorry this happened with your purchase. Our packages are designed to withstand a certain amount of wear and tear. We do our best to ensure that every product arrives to you in good condition. Even so, plastic packaging may become damaged or break if it&#39;s dropped, especially if it lands on a seam or corner. While there can be some occasional damage to our packages during shipping, this is not the norm, and we appreciate you reaching out. Our Swiffer Team would like to gather details to see how we can further help. Please give us a call at 1-800-214-8734 from 9AM -- 6PM EST Monday -- Friday.<br />

We&#39;re sorry that this was your experience, Sandra, since our Heavy Duty Wet cloths have gone through many quality checks to ensure that you can use them with ease. We&#39;ll be sure to share this with our team. We also recommend making sure the green strip on the cloths is around the edge of the Sweeper head, and not on the floor, as this will make sure that there&#39;s enough material to tuck into the grippers. We hope this helps, and we&#39;d be happy to learn more and assist further. Please give us a call at (800) 214-8734 when you can.

We are sorry to hear about the unpleasant smell you have experienced with the Swiffer Sweeper Heavy Duty Wet Cloth Refills. These cloths come with scents like Febreze Lavender and Gain Original, designed to leave a fresh scent after cleaning. However, scent sensitivity varies from person to person. If the fragrance is bothersome, you might consider trying the Unscented versions of Swiffer Sweeper Heavy Duty Dry Sweeping Cloths, which are available without added scents. Remember, the wet cloths dry quickly, but drying time can vary based on your home's conditions. We would love to hear more about your experience and assist you further, so please call us at (800) 742-9220.

We apologize that the Swiffer Wet Cloth Refills you received were leaking. It's certainly not something we'd expect, as we have many quality checks in place to make sure every product reaches you in perfect condition. We'll definitely share this feedback with our Quality Team, and if there's anything else you'd like to share with us, please give us a call at (800) 742-9220.

While we're glad that you're enjoying a great clean, we're sorry that this has been your experience with the cloths not staying attached. We can assure you that our Wet cloths go through many quality checks to ensure that you can use them with ease, and your feedback will be shared with our team. We suggest making sure the green strip is around the edge of the Sweeper head, and not on the floor as mopping, as this will ensure that there's enough material to tuck into the grippers. Also, make sure to use both hands while mopping so that the downward pressure helps keep the Sweeper head flat. We hope this helps, and we'd like to learn more about your experience. Please give us a call at (800) 214-8734 when you can.