We're so sorry you had this experience, Beverly. Please get in touch with Walmart directly at 1-800-925-6278 so they can assist you further.

Please know, every package of our Swiffer Sweeper Heavy Duty Multi-Surface Wet Cloth Refills, with Lavender scent go through extensive checks, making sure every package meets you as we last saw it, in perfect condition ready to swiftly make your home sparkle. We'd be happy to help you further with this, and make right any issue you discovered. Give us a call for more assistance. Our number is 1 (800) 214-8734, and we're here Mondays through Fridays, from 9 AM to 6 PM, EST.

We do apologize that you've been having this experience with your Swiffer Sweeper Heavy Duty Multi-Surface Wet Cloth Refills, with Lavender Scent. Our hope, for every Swiffer user, is they'll be thrilled with the results they get from their purchase. It may help to know that there are some floor surfaces that may create more pressure on the cloth when mopping, causing it to release from the grippers. If this happens, try turning the cloth over and use the plain white side to clean your floor to get the improved performance of our Heavy Duty Wet cloths. Another tip is to make sure the green strip is around the edge of the mop, not on the floor while mopping. This should ensure there is enough material to tuck into the grippers. For best results, use both hands while mopping, placing one hand on the top of the mop and the other should be about halfway down. This allows you to put more downward pressure on the mop head to help keep it flat during use. For more help, give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.