Hi there, A reliable range is important in preparing meals. Let's get the information you need to ensure the range operates properly. The link below will help you address the range's touch control and ensure it operates normally. Learn more by checking the hyperlinks. Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven: https://www.samsung.com/us/support/troubleshooting/TSG01110126/ Should you need more assistance with the range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147294443) to help our team pull up your information when you message us. Have a great day, -Ernest-