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Customer reviews for Member's Mark Kids' Explorer Sofa for
Member's Mark Kids' Explorer Sofa
4.6 out of 5 stars
stars
2,571 ratings1,110 reviews
  1. 5 stars82% (2,105)
  2. 4 stars6% (158)
  3. 3 stars3% (88)
  4. 2 stars3% (73)
  5. 1 star6% (147)

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Showing 451-460 of 1,110 reviews
Oct 18, 2021
Reviewer name: Not a Karen
5 out of 5 stars
5 out of 5 stars review

Hands down Best toy purchase!

I have a 7 and 4 year old. We have had ours for around 3 months. It has helped up wonderfully and is used constantly. Out of every toy I have purchased over the last 7 years, it is by far the most versatile, most loved, most used "toy" we own. It is used daily (if not hourly.) Wonderful for living room sleep overs, movie nights, open ended imaginative play, cozy reading nook, etc. We are considering a second set to expand what we can build.

Helpful?7EBJOBR5MA4L13606953160
Dec 11, 2021
Reviewer name: Darcy
5 out of 5 stars
5 out of 5 stars review

So Versatile!

Kids love it! They have been playing non stop. Really cozy for adults to sit on and lay down also! Very good size too. Slightly larger than my child's toddler bed. No issues with zipper yet so I cannot compare it to the name brand, but for us, it has already gotten its moneys worth!

Helpful?7EBJOBR5MA4L13606953160
Jan 27, 2022
Reviewer name: RAEANN
5 out of 5 stars
5 out of 5 stars review

Functional

I got this back in the summer and my kids absolutely love it! They are always setting it up and wanting to sleep on it. My 8 year old even loves it! I compared this with another brand that’s double the price and this had great feedback and was preferred more over the other one. I am wanting to purchase another one soon! Highly recommend

Helpful?7EBJOBR5MA4L13606953160
Apr 15, 2022
Reviewer name: harleybarley
5 out of 5 stars
5 out of 5 stars review

new zippers!

We have three of these. Originally had two with the old zipper, which we never had an issue with. The work and look great. Our most recent Explorer Sofa came in yellow with new zippers. Sounds like they heard a few people’s complaints and switched out for different zippers. I personally liked the original zippers better but I’m sure some people will be reassured knowing that the zippers have been switched out.

Helpful?7EBJOBR5MA4L13606953160
Jul 28, 2021
Reviewer name: Bb
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Zipper Busted

Dissatisfied

Helpful?7EBJOBR5MA4L13606953160
reply from Member's Mark Support

Hi Bb, we are sorry your dissatisfied. You are welcome to reach out for support and/or discuss further. https://www.samsclub.com/membersmarkhelp

Oct 27, 2021
Reviewer name: MidwestMom
4 out of 5 stars
4 out of 5 stars review

overall satisfied

Purchased for toddler and preschooler. They love it. It has many functions. I only deducted a star because I purchased emerald and it is hardly comparable to the stock images. However, it still matches the bedroom decor so we kept it! For the price, I felt we can’t complain!

Helpful?7EBJOBR5MA4L13606953160
Sep 18, 2022
Reviewer name: eh
2 out of 5 stars
2 out of 5 stars review

Color difference

The color doesn’t match. I purchased in the flamingo color, the shades of the couch are 2 different colors. It’s disappointing because this is an expensive kids item, the color should definitely match. Make it look cheap. Otherwise my kids love it. I wouldn’t recommend if you want a product that has a cohesive look. Instead it is different shades. Pretty sad.

Helpful?7EBJOBR5MA4L13606953160
reply from Member's Mark

We are sorry the colors were not right for you. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned at any time.

Dec 13, 2023
Reviewer name: Parent
1 out of 5 stars
1 out of 5 stars review

BEWARE OF SHIPPING DELAYS

This review isn't so much about the product BECAUSE I HAVENT RECEIVED IT YET but more so about the horrible customer service (not the person, but the policies). We ordered this right after Thanksgiving for $150 (it was $30 off at the time) and it was supposed to be delivered on December 7th. It is now December 13 and still no sofa. Since Christmas is right around the corner, called customer service and they said it hasn't even shipped yet. I realized that the color we ordered is CURRENTLY out of stock but WASNT when we ordered it. I had to point out to the customer service rep that the color we ordered is currently out of stock. I asked if they could SIMPLY just send me an in stock color. He said no, that he would have to refund me for my purchase (takes 5-7 business days) and then i would have to reorder the sofa (at regular price) and he would price match. Then he goes to tell me the $ he is sending me to price match is going to be a Sam's Club gift card!??! What an inconvenience!! If something is out of stock they should inform the customer so they can make other arrangements. ESP around the holidays!

Helpful?7EBJOBR5MA4L13606953160
Oct 30, 2021
Reviewer name: Paige
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

My own sofa

This was a gift for my granddaughter. I haven’t seen the items unboxed, but am told she loves them (as well as mom and dad). It’s like an extension of their sofa, (and maybe cuts down on the playing with sofa cushions:)) We had to travel to find a set as were sold out where we live. Guess that’s either a good sign, or due to COVID inventory issues.

Helpful?7EBJOBR5MA4L13606953160
Sep 5, 2023
Reviewer name: Kathy
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Fine

I ordered Emerald Green and got Teal. Called and they GUARANTEED they would send me the right color. Well guess what Teal again. There is a big difference between Teal and Emerald green and the best thing is they don’t even offer teal this year. Must be last years color. Sent them both back!!!!

Helpful?7EBJOBR5MA4L13606953160
reply from Member's Mark

We're sorry to learn about your experience with the sofa, Kathy. We hope your returns were hassle-free.