Hello Jake, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you are pleased with the audio quality and features of your earbuds. If you want to have your earbuds touch settings control the volume you can absolutely do so with your device. In your Galaxy Wearables App settings, under touch controls and touch and hold you can change to the volume adjustment. Once you set one side to be the volume up the other will automatically adjust to be volume down. We have provided a link to your full device manual if you want to see all options available to you with your settings. We have also included a link to the Samsung Support Team if you have questions. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hi Da Girl, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how valuable the fit of your earbuds are to you every day, and we would love to help you troubleshoot this matter to have the best experience possible. We have provided a link to an article to help you with the placement of your earbuds, and recommend doing a fit test with your earbuds while connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Wlado29, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be to have your calls interrupted or the audio be imperfect on the other end of the call. We have provided a few links to articles to help with the bluetooth connection of your device and the audio quality on your calls. We have also included a link to the Samsung Support Team if these articles do not resolve your difficulty on calls. Thank you for being a Samsung customer. -Elizabeth Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

How's it going, Russell? We appreciate you taking the time to share your experience with us! We're pleased to see that you're enjoying the amazing sound quality of the Galaxy Buds2 Pro. It's great knowing they were a worthwhile purchase for you. The Galaxy Buds2 Pro feature a 15% smaller design than the previous model, with an ergonomic shape and enhanced wind flow technology to reduce ear canal pressure. In addition to comfort, the Buds2 Pro come with some fantastic features like SmartThings Find, which allows you to trace your earbuds with location detection, even without the case. Plus, the 24-bit Hi-Fi Audio delivers clear, high-quality sound thanks to the Samsung Seamless Codec. Thank you again for being part of the Galaxy family. For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Gr8bobmarley, thank you for your feedback on the Samsung Galaxy Buds2 Pro. The device does come with additional silicone tips to assist you in getting the most comfortable fit. You can also perform a fit test while the buds are in your ears through the Samsung Wearables App. You can also reach out to the Samsung Support Team at any time for further assistance. Thank you for being a Samsung customer. –Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Hi Donna... Thank you for your feedback of the Samsung Galaxy Buds2 Pro earbuds. Your thoughts are important as we continue to innovate and improve on our design and functionality. I've attached some videos from our YouTube channel that shows how to best wear your earbuds, along with the some of the amazing features available. Please feel free to reach out to Samsung Support, also below, for further assistance. Thank you for being a valued member of the Samsung family. -Bethany Galaxy Buds2 Pro: How to Wear | Samsung Galaxy Buds2 Pro: Bringing Dolby Atmos to Mobile | Samsung Galaxy Buds2 Pro: 360 Audio Recording | Samsung Galaxy Buds2 Pro Expert Review: Tony Maserati | Samsung Galaxy Buds2 Pro: Active Noise Canceling with Voice Detect | Samsung smsng.us/Samsung-Support

Hey there 2ManyNapkins, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how valuable your earbuds are to you every day and we would love to help you with the audio functionality you mention experiencing. We have provided a link to an article to help you troubleshoot the sound going quiet you mention. We have also included a link to the Samsung Support Team to offer additional assistance if this experience continues. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages