Ashkan, thank you for your feedback on your Samsung Galaxy Buds2 Pro. If you have already tried using the additional silicone tips in a variety of sizes to get a more secure fit, we recommend doing a fit test while wearing the buds. While connected to your device, the Samsung Wearables App can be used to perform a fit test and make recommendations if you do not have the device properly placed. Thank you for being a Samsung customer, please feel free to reach out to us with any further feedback or questions regarding your Samsung products. -Elizabeth Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Hi there, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. This device does come with additional silicone tips in a variety of sizes. They are placed in a small cardboard box inside the packaging for the device. We do also have available foam tips that are compatible with this device on our website that may help you get the best fit possible for your device. We appreciate your being a Samsung customer. -Elizabeth Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Hey Chip, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be more than happy to help you determine the status of your buds and help you with the fit as well. This device did come with additional silicone tips in a few sizes to help with a secure fit. We also have foam conform ear tips for this device to help with the fit as well. You can also perform a fit test while wearing the buds in your Samsung Wearables App. We have also included a link to the Samsung Support Team below to help track your repair status. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Hey Wlado29, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be to have your calls interrupted or the audio be imperfect on the other end of the call. We have provided a few links to articles to help with the bluetooth connection of your device and the audio quality on your calls. We have also included a link to the Samsung Support Team if these articles do not resolve your difficulty on calls. Thank you for being a Samsung customer. -Elizabeth Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Thank you so much for your wonderful review, Kyre! We're elated to see that you love the Galaxy Buds2 Pro. With their intelligent Active Noise Cancellation, you can truly immerse yourself in your music without distractions. Plus, the Enhanced 360 Audio brings a whole new dimension to your listening experience. We're also glad to hear that the fit is just right for you! Your satisfaction means a lot to us! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus