Gr8bobmarley, thank you for your feedback on the Samsung Galaxy Buds2 Pro. The device does come with additional silicone tips to assist you in getting the most comfortable fit. You can also perform a fit test while the buds are in your ears through the Samsung Wearables App. You can also reach out to the Samsung Support Team at any time for further assistance. Thank you for being a Samsung customer. –Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Hey there 2ManyNapkins, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how valuable your earbuds are to you every day and we would love to help you with the audio functionality you mention experiencing. We have provided a link to an article to help you troubleshoot the sound going quiet you mention. We have also included a link to the Samsung Support Team to offer additional assistance if this experience continues. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Asdf, thank you for your feedback on your Samsung Galaxy Buds2 Pro. If you haven’t done so already, the first step would be to try the additional size silicone tips included with the device to find the best and most secure fit. You can also do a fit test in the Samsung Wearables App to ensure you are wearing them correctly for the best fit possible. You can also always reach out to the Samsung Support Team for assistance. Thank you for being a Samsung customer. –Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Thanks for sharing your thoughts on the Galaxy Buds2 Pro! We're more than happy to see that you are enjoying the outstanding performance of your buds. It's exciting to know that you can close your eyes and enjoy the immersive experience they provide. We hope you continue to have a great experience with your buds. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Luis... Thank you for taking the time to review your Samsung Galaxy Buds2 Pro earbuds. Your input is important as we continue our quest to bring our consumers the best in design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support, which I've attached below, if we can be of any assistance. Thank you for being the best part of Samsung. -Bethany smsng.us/Warranty-Info smsng.us/Samsung-Support