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Customer reviews for Samsung Galaxy Buds2 Pro for
Samsung Galaxy Buds2 Pro
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4.6 out of 5 stars
stars
7,082 ratings7,071 reviews
  1. 5 stars72% (5,123)
  2. 4 stars19% (1,349)
  3. 3 stars5% (327)
  4. 2 stars2% (153)
  5. 1 star2% (130)

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Showing 61-70 of 7,071 reviews
Jun 1, 2024
Kihresha Redmond
4 out of 5 stars review

Verified Purchase

Great pair of earbuds!

These are great headphones with so many incredible features. The sound quality is amazing and good for phone calls. My only issue is I have to regularly adjust them to stay in my ear. I with they had an earhook version, other than that totally worth it.

Review from Samsung US
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May 31, 2024
Smsm
2 out of 5 stars review

Verified Purchase

They don't sell replacement parts

I lost my case, and there was no option to buy a replacement case. The support person told me I couldn't use an aftermarket charger with the earbuds, so I bought a replacement. But then also took a risk and got an aftermarket charger for my original earbuds. The aftermarket charger worked perfectly. I wouldn't buy these again due to lack of replacement pieces, which is wasteful and distasteful upselling. The sound is good.

Review from Samsung US
Helpful?0TSVSSLSUST413606811673
reply from Social Commerce

Hello Smsm, we appreciate you sharing your experience with your Samsung Galaxy Buds2 Pro with us. We value your feedback as we continue to innovate our product line and do our best to provide the best experience possible to our customers. Please, don't hesitate to reach out to us again in the future with any questions or additional feedback on all of your Samsung products. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Jul 3, 2024
RaElsayeh
5 out of 5 stars review

Verified Purchase

Clear Sound and Sensitive Touch

I love the quality sound of these buds. The ambient and noise cancellation is very effective as well. Just make sure you have the proper fitting of the cushions of the ear to lock in the sound. The sensors of the buds have such a small space so adjust the settings to your liking depending on the size of your fingers. Example, if you like to control the volume, the sensor is on the edge of the buds towards the bottom so it can get a little tricky between the skip sensor and the volume. Great buds other than that!

Review from Samsung US
Helpful?0TSVSSLSUST413606811673
May 14, 2024
Mark in the Dark
5 out of 5 stars review

Verified Purchase

Excellent product.

As usual, great product. I'm still amazed at how u can get such outstanding sound quality in such a tiny earbud. The only issue I would have, would be the short battery life. However, I will say that it does recharge to 100% very quickly. Great job guys.

Review from Samsung US
Helpful?0TSVSSLSUST413606811673
Nov 30, 2024
Mark
4 out of 5 stars review

Verified Purchase

Samsung Buds2 Pro

Solid ear buds that I upgraded to from the Buds2. I was going to spend more and get the Buds3 but decided these should be just fine since they are an upgrade already. They work very well and the sounds is great, exactly what you would expect from a small ear bud from Samsung. I workout a lot so some times they tend to move in my ear but that is the only issue (if you want to call it an issues). I recommend to any android/Samsung cell phone user out there.

Review from Samsung US
Helpful?0TSVSSLSUST413606811673
reply from Social Commerce

Hey there Mark, we appreciate you sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We are so happy to hear you have found your new earbuds to be a nice upgrade from your previous pair. We have provided a link to an article to help you with the fit, and recommend a fit test you can perform in the Samsung Wearables App if you are interested. We have lastly provided a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Jun 9, 2024
TruBlood
3 out of 5 stars review

Verified Purchase

A Step Back in User Experience

The Samsung Galaxy Buds2 Pro arrived with the promise of enhancing the auditory experience, but they seem to have missed the mark in a few critical areas. While they boast a sleek design and some incremental improvements, they fall short of their predecessors, particularly in terms of ambient sound quality and customization. The quality of the ambient sound is not as clear or natural as expected, making it challenging to stay aware of your surroundings without compromising on the audio experience. A glaring omission is the inability to adjust the volume of the ambient sound. This lack of control can be frustrating for users who want to tailor the balance between their music and the environment around them. Despite these shortcomings, the Buds2 Pro do offer a comfortable fit and decent noise cancellation. However, the drawbacks in ambient sound handling are too prominent to overlook, especially for users who rely on this feature regularly. The Buds2 Pro might cater to those looking for basic noise cancellation and a Samsung-branded product, but for those seeking a refined and customizable listening experience, they might not hit the right note.

Review from Samsung US
Helpful?0TSVSSLSUST413606811673
reply from Social Commerce

Hello TruBlood, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We completely understand how important specific features of your device are to your usage and enjoyment. We have provided a link to an article all about the Ambient Sound feature of your device. We have also provided a link to the Samsung Support Team and full device manual if you have any questions about the features and capabilities of your device. Thank you for being a Samsung customer. -Elizabeth Use Ambient sound on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078084/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Jun 4, 2024
Vdt01
2 out of 5 stars review

Verified Purchase

Ok but not noise-cancelling

Sound is good, however they are like any other decent headphones. I can't find they are noise-cancelling. I keep doing the test and always get a poor fit. I've moved in my ear and tried all the bud caps that came in package. It just does not fit my ear well enough or is not noise-cancelling. Glad I did not pay the full 249 price

Review from Samsung US
Helpful?0TSVSSLSUST413606811673
reply from Social Commerce

Hi there Vdt01, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your earbuds are to you and wanting a truly immersive listening experience. We have provided a link to an article to help you with the optimal placement for a secure fit. The fit can impact the ANC feature of the device. We have also included a link to the Samsung Support Team if you continue to have this experience. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Jun 9, 2024
D watson
3 out of 5 stars review

Verified Purchase

Nice but could be better

I like the look and feel of the buds but the controls need work. Volume sliders would be great as the current feature in labs just doesn't work consistently. I like the red light green light approach for charging. The case is nice but a little hard to open. Battery life could be better ANC and Transparency mode work good

Review from Samsung US
Helpful?0TSVSSLSUST413606811673
reply from Social Commerce

Hey D Watson, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are so pleased to hear you are having a good experience with your device with every use. We have provided a link to a few articles to help you maximize your experience including a link about the battery of your device, and the full device manual to help you with all the different settings and features you can use with your device. Thank you for being a Samsung customer. -Elizabeth All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Jul 9, 2024
Mike
4 out of 5 stars review

Verified Purchase

very good product.

Overall I like these, but I like the fit of the original Pro Buds better. The sound quality though is amazing which I really like. Overall I like them and happy with my purchase. I think I finally got the ear tips figured out that make them fit better but from the Pro Buds to these I couldn't use the same ones.

Review from Samsung US
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Oct 13, 2024
Seanne
3 out of 5 stars review

Verified Purchase

Sounds is great but uncomfortable

The sound is great and the noise canceling is perfect. I just really wish the in-ear sensor was flush with the bud instead of inset because it scraped the top of my ear canal openings and it was pretty painful every single time I wore them. I returned and went back to my old buds 2.

Review from Samsung US
Helpful?0TSVSSLSUST413606811673
reply from Social Commerce

Hello Seanne, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how frustrating it is to have a brand new device that is not comfortable for prolonged use and wear. We have provided a link to an article to help you with the placement of your earbuds for a comfortable and secure fit. We have also shared a link to the Samsung Support Team if you would like to discuss your experience further and discover any options that may be available for a resolution. We appreciate you being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages