Hi Denny, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how valuable specific features of your device are to you during usage every day. You mention using Ambient noise feature and being able to hear everything going on around you. The Active Noise Canceling setting will block the outside noise from being heard with your device. We have provided a link to the Samsung Support Team if these features are not functioning as intended. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

RDQDC12, we appreciate you taking the time to provide your feedback to us regarding your Samsung Galaxy Buds2 Pro. Here at Samsung we are always striving to innovate our product line and provide the best possible experience to our customers. Please feel free to reach out to us at any time with further feedback or questions regarding your Samsung products. –Elizabeth Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Hi Medium, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your phone calls and how convenient being able to use your buds on calls is to you. We would be more than happy to help you troubleshoot the microphone of your device if you would like. We have included a link to the Samsung Support Team for additional troubleshooting assistance as well as assistance with the right ear bud you mentioned. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Salutations Droid206, thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up to date. Be sure to glance over the article that I have linked below with the title, "Galaxy Buds disconnect from phone often" for some helpful troubleshooting steps you can do unassisted. Make sure to use the earbuds and your device within 30 feet of each other. The distance may vary depending on the environment and your phone model. Avoid using the device near obstructions that can block the Bluetooth signal, such as walls, routers, electrical equipment, or electromagnetic waves. Feel free to reach out to Samsung Support if you have any additional feedback to share with us or if you would like further assistance. Thank you for being a loyal Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/troubleshooting/TSG01208805/