Hey Dre Drizzah, we appreciate you sharing your feedback on your Samsung Galaxy Buds2 Pro with us. We understand how important your phone calls are to you every day and we'd be happy to help you troubleshoot this matter with your earbuds in any way we can. While this device does have an IPX7 rating and can withstand some exposure to water, we don't recommend getting them wet intentionally as minerals and other materials in water can damage the earbuds. We have provided a link to an article to help ensure your earbuds are clean and free from debris that might be causing this difficulty with your earbuds. If you do use your earbuds for working out, we recommend ensuring they are dry prior to placing back in the charging case. We have also provided a link to the Samsung Support Team if you have additional questions. Thank you for being a Samsung customer. -Elizabeth Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ How to clean your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00086123/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hi there Giboy346, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are thrilled to hear you are pleased with the audio quality and features of your earbuds. We would love nothing more than to help you troubleshoot the fit of your earbuds, and have provided a link to an article to help you with the optimal placement. We also recommend performing a fit test with your earbuds and connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if this experience continues. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Salutations Droid206, thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up to date. Be sure to glance over the article that I have linked below with the title, "Galaxy Buds disconnect from phone often" for some helpful troubleshooting steps you can do unassisted. Make sure to use the earbuds and your device within 30 feet of each other. The distance may vary depending on the environment and your phone model. Avoid using the device near obstructions that can block the Bluetooth signal, such as walls, routers, electrical equipment, or electromagnetic waves. Feel free to reach out to Samsung Support if you have any additional feedback to share with us or if you would like further assistance. Thank you for being a loyal Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/troubleshooting/TSG01208805/