Hi Paul, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important a secure fit of your earbuds is to your continued usage and enjoyment. Without knowing how long you've owned the device, we have provided a link to the Samsung Support Team to explore return options. We have also provided a link to an article to help you with the optimal placement of the earbuds for a secure fit. You can also perform a fit test while wearing the earbuds and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello there, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be to have a device that is not operating as expected. Without knowing what you are referencing as not working, we have provided warranty information and a link to the Samsung Support Team to help you resolve this matter. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages Samsung Warranty smsng.us/Warranty-Info

Hey Bebe! Thanks for reaching out to share your thoughts on the Galaxy Buds2 Pro. The Buds2 Pro offers impressive features, including AI assistance directly in your ear, Intelligent Active Noise Cancellation, and enhanced 360 Audio for an immersive listening experience. They also provide a secure and comfortable fit. We understand that comfort is a key factor in your listening experience, and we hate to hear they feel bulky and uncomfortable for you. The Galaxy Buds2 Pro is designed to offer a snug fit with a compact profile, but ear fit can vary depending on individual ear shapes. You may want to experiment with the different ear tip sizes included in the package to find the best fit for better comfort and to minimize slipping. Additionally, cleaning the ear tips and earbuds can help maintain their grip and feel. If the discomfort persists, we suggest checking out our support page attached for tips on wearing the Buds2 Pro correctly. Thank you for sharing your thoughts, and we’ll pass your feedback along so that we can continue to make improvements. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003618/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey Mack, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We would love to help you have a superior listening experience with your device. We included two links below to articles to help with the audio quality and connetion of your device. We have also provided a link to the Samsung Support Team to help you troubleshoot further if necessary or review all additional options available with your device. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages