Hi there Hall, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how vital it is to have that ideal fit from your earbuds every day. We have provided a link to an article to help you with the ideal placement, and recommend performing a fit test. You can do this in the Samsung Wearables App when you are connected and have the earbuds placed in your ears. We have also provided a link to the Samsung Support Team if you continue to have this experience or would like to discuss your experience further. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Akshay, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how important your earbuds are to you potentially on a daily basis. Without knowing what features or functionality of your device are not meeting your expectations, we have provided a few links to help you maximize your experience. We have provided a link to the full device manual, to help you with the different settings, features, and capabilities of your earbuds. We have also included a link to the Samsung Support Team to offer troubleshooting assistance on ay features that are causing frustration for you. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages