Hello there, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be to have a device that is not operating as expected. Without knowing what you are referencing as not working, we have provided warranty information and a link to the Samsung Support Team to help you resolve this matter. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages Samsung Warranty smsng.us/Warranty-Info

Hi Samsung guy, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We would love to help you have the best experience possible with your device, and troubleshoot any frustration. We have provided a link to an article to help you troubleshoot the fit of your device, and recommend following up with a fit test when connected in the Samsung Wearables App. Without knowing what phone you are attempting to use with your earbuds, we have also provided a link to the Samsung Support Team to offer assistance with the Galaxy AI features. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your thoughts on the Galaxy Buds2 Pro, Pradeep! We're glad to see you liked them so far! The lightweight design, at just 5.5 grams per earbud, ensures comfort for extended use. With an IPX7 water resistance rating, they’re perfect for workouts or light rain. The audio performance is impressive, featuring 2-way dynamic speakers with a 10mm woofer for deep bass and a 5.3mm tweeter for crisp treble, along with support for 24-bit Hi-Fi audio and enhanced 360 Audio for an immersive experience. If you have more thoughts or questions, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Jeff, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your device is to you every day. Without knowing what information was given regarding your return, we have provided a link to the Samsung Support Team if you have additional questions or would like to discuss this matter further. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages