Hi Margarita, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We know how much you value your phone calls and how important uninterrupted experiences are to you every day. We have provided a link to an article to help you troubleshoot the connection between your device and your phone. We have also included a link to the Samsung Support Team if you continue to have this experience. Thank you for being a Samsung customer. -Elizabeth Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hello Hound, we appreciate you sharing your experience with your Samsung Galaxy Buds2 Pro with us. We would be more than happy to help you get your earbuds connected to your device if you would like. We have provided a link to two articles to help at your convenience. We have also provided a link to the Samsung Support Team for additional questions or assistance if necessary. Thank you for being a Samsung customer. -Elizabeth Connection issues with Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111318/ Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hi there Jdelfi, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are so happy tohear you are enjoying the audio quality and features of your new earbuds. We would love to hep you troubleshoot the battery and help you maximize your experience. We have provided a link to an article to help you in this endeavor along with a link to the Samsung Support Team to offer assistance at any time if you believe your device is not functioning properly. Thank you for b eing a Samsung customer. -Elizabeth All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages