Hi Paul, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important a secure fit of your earbuds is to your continued usage and enjoyment. Without knowing how long you've owned the device, we have provided a link to the Samsung Support Team to explore return options. We have also provided a link to an article to help you with the optimal placement of the earbuds for a secure fit. You can also perform a fit test while wearing the earbuds and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there WhysKellieWise, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We know the ideal comfortable fit of your earbuds is vital to your continued usage and enjoyment. We have provided a link to an article to help you with the placement for a comfortable fit, and recommend doing a fit test in the Samsung Wearables App as a follow up. We have also provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages