Thank you for sharing your experience with the Galaxy Buds2 Pro, Shatsa! We’re glad to see you love the sound quality they provide. To address the concern of them falling out, we recommend trying the different-sized ear tips that come with the earbuds. Finding the right fit can make a significant difference in comfort and stability. We hope you discover the perfect fit so you can continue to enjoy your music without interruptions! For any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds2 Pro, Nelly. The Buds2 Pro provide studio-quality sound that is not just for professionals. They offer an immersive listening experience that begins with full 24-bit audio, ensuring clear and rich sound. With Intelligent Active Noise Cancellation, you can hear what matters most because it effectively reduces even the loudest sounds. Whether you are enjoying music or taking calls, the Galaxy Buds2 Pro help you focus on what is important while minimizing distractions. We appreciate your feedback regarding the ringing noise in ambient or noise-cancelling mode. When using features like Active Noise Cancelling (ANC) or Ambient Sound, the sub microphone may pick up sounds from the environment. This can create a beeping or howling noise when wearing, removing, or adjusting the earbuds, especially if the sub microphone is accidentally covered. To enhance your experience, try to ensure that the sub microphone remains unobstructed while using the earbuds. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of purchase or within 60 days of device purchase at samsungcareplus.com. Your comfort and enjoyment are important to us. If this continues to be your experience, please be sure to reach out to us at Samsung Support. Thanks again for your input! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds2 Pro, Thomas! We're glad to see that you find the functionality to your liking. We designed these earbuds with comfort and a secure fit in mind, and we appreciate your feedback on the fit. Before wearing the earbuds, please make sure that the most comfortable earbud tips are securely attached. When inserting the earbuds, follow the natural direction of your ear canal for optimal comfort and sound quality. You can adjust their position by rotating them if necessary, and don't hesitate to try different sizes to achieve the best seal. Regarding the color selection, we understand that personal style is important, and we strive to offer a variety of options. We hope you continue to enjoy the high-quality sound and seamless connectivity that the Galaxy Buds2 Pro provides. If you have any further thoughts or would like assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Luis Dy, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are overall pleased with the quality of your earbuds. If you believe the volume may not be operating as intended, we have provided a link to an article to help you troubleshoot at your convenience. We have also provided a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages