Hey AshelyF, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how important the comfort of your earbuds is for your enjoyment and prolonged usage. We have provided a link to an article to help you with the optimal placement of your earbuds for a comfortable fit. You can also reach out to the Samsung Support Team if you continue to experience discomfort with your device. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds2 Pro, Thomas! We're glad to see that you find the functionality to your liking. We designed these earbuds with comfort and a secure fit in mind, and we appreciate your feedback on the fit. Before wearing the earbuds, please make sure that the most comfortable earbud tips are securely attached. When inserting the earbuds, follow the natural direction of your ear canal for optimal comfort and sound quality. You can adjust their position by rotating them if necessary, and don't hesitate to try different sizes to achieve the best seal. Regarding the color selection, we understand that personal style is important, and we strive to offer a variety of options. We hope you continue to enjoy the high-quality sound and seamless connectivity that the Galaxy Buds2 Pro provides. If you have any further thoughts or would like assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Cleo, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how valuable your listening experience with your device is to you and we'd be happy to help you troubleshoot any aspect that is causing disruption or frustration. We have provided a link to an article to help you troubleshoot the ANC feature. We also recommend going in to the settings of your Samsung Wearables App and adjusting the equalizer setting to the audio profile that best aligns with your preferences. We have also included a link to the Samsung Support Team if you have any additional questions or continue to experience any frustrations. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages